Technical Services Manager - Facilities Management in Nottingham

Location: Nottingham

Salary: Hidden

Recruiter: Lambert Smith Hampton

Job Hours: Full-time

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Function

: Lambert Smith Hampton is a leading UK provider of Property Management and Facilities Management services acting as managing agent for some of the UK’s leading investors and occupiers. This Job description covers the requirements of a Technical Services Manager (TSM) to lead on the implementation and growth of an in-house Technical Services and engineering services. The Technical Service Manager will be a key member of the FM senior leadership team, with a key role of implementing a new service line within the business and growing this as part of LSH’s ambitious FM growth plans. This role will hold full accountability for the service delivery and front facing services at the clients properties across an existing managed portfolio, whilst growing the service organically across the wider LSH business. Responsibilities:

Technical Lead: act as a subject matter expert for all technical service delivery across the LSH managed portfolio including offices, industrial and retail. Providing technical advice and operational support to the FM team and clients. Be responsible for LSH’s Mechanical & Electrical and Vertical Transportation maintenance strategy across the managed portfolio, ensuring the outsourced supply chain meets compliance, quality/performance and service delivery requirements.

Term Consultancy: to develop a Term Consultancy service and undertake site and contractor audits of reactive and planned maintenance activities across the LSH managed portfolio ensuring that tasks are completed according to the agreed specification and industry standards.Developing the required audit reports and resulting actions plans to ensure service delivery and compliance cross the estate.

Financial Management – whilst working collaboratively with the National Head of Facilities Management, ensure full recovery of TSM fees and ensure that area of business is commercially viable, and the FM services delivered are profitable. Ensure TSM fees represent best value and that fees are profitable, and any changes such as RPI increases or changes to client instructions which have a material effect on the FM fee are applied and communicated appropriately.

Business Growth – to lead and manage the development of FM Technical Services to CPM and wider LSH divisions, whilst promoting the services offered by LSH supporting the conversion of new leads and opportunities to existing and potential customers. To possess a commercial instinct and develop collaborative cross divisional relationships whilst developing an awareness of other business opportunities for the wider LSH divisions and manage the introduction of other LSH service departments to existing and new clients.

Client Focus – to respond to changes in client and occupier requirements, as agreed via the appropriate LSH client focal point and authorisation process. Where required attend client meetings and be responsible for client liaison including timely and accurate reporting, including internal where required.

Project Management – to work collaboratively with the National Head of Facilities Management to lead and implement a consistent national approach across operational projects. To provide tender support across the managed portfolio when undertaking national and ad hoc tendering of M&E and Vertical Transportation maintenance services. To project manage complex MEP projects across the managed portfolio including developing specifications, tendering and procurement through to delivery. Experience in utilising standard industry forms of contract including JCT and NEC3/NEC4 FMC.

Skills, Knowledge & Experience:

Appropriate engineering degree and/or HND/HNC qualification.

Professional body membership/working towards e.g. MCIBSE.

Commercial awareness from experience and/or qualification.

Good working knowledge/understanding of building operating systems (mechanical, electrical, controls and fire/health and safety).

Good Written Communication Skills & attention to detail.

Cost control, variance and forecasting reporting.

Good People skills and team working ethos.

Management of Performance based contracts.

Defects / warranty management.

CIBSE & HVCA guidelines.

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About Lambert Smith Hampton

lsh.co.uk

Lambert Smith Hampton (LSH) is one of the UK and Ireland's leading, and most progressive, property consultancies with 28 offices and 1,200 staff.

We help owners, investors and occupiers achieve their business goals with a suite of integrated services including sourcing, planning, funding, advising, managing, valuing and selling properties, across both the public and private sectors.

We are passionate about the work we do within the built environment, ensuring communities remain connected, while relentlessly challenging the status quo. After all, it’s our lifeblood to find new ways to solve the biggest property challenges of our time.