Team Manager in Edinburgh

Job Description

Comex 2000 is currently seeking an enthusiastic and committed Team Manager to join our Pre-enablement  team in Scotland.

 

What are we looking for?

Are you a committed, hard-working and eager to learn individual? Then come join the Comex 2000 family!

We currently have an exciting new position available to join our Pre-enablement team as a team manager. As a Team Manager for Pre-enablement  you will manage and control the activities of your team whilst delivering specific KPI targets. As a field-based manager, you will be expected to offer technical leadership with a responsibility for team success.

The implementation and monitoring of agreed targets and objectives for the team will be priority, whilst also ensuring company policies are followed and the best possible service is delivered to the client.

We are looking for someone with the below skills:

• Communication - Ability to communicate effectively both orally and in writing.
  
• Decision making and good judgement – Ability to make good and effective judgements when presented with available data.
  
• Influencing - Ability to influence others.
  
• Leadership and Vision – Ability to inspire team with a clear vision and purpose.
  
• Resilience – Ability to cope under pressure with maximum perseverance.
  
• Thought process – Ability to think laterally and constructively.
  
• Planning and Organisation – Ability to identify requisite steps to be taken in order to achieve specified objectives and ultimate team success.
  
• Accountability – Taking personal responsibility for actions of a team.
  
• Computer literacy – Ability to use computer applications such as MS Word and MS Excel, and to learn new computer skills where required.
  
• Personal presentation – requirement to maintain a professional level in relation to individual appearance at all times.
  

Requirements

What will you be doing?

As a Team Manager, your core responsibilities will be –

• Managing the field activity of your team whilst ensuring Health & safety policies and procedures are always adhered to.
  
• Working to NRSWA Guidelines.
  
• Monitor Team performance and activity. This includes pre-pull works, under 3 Meter small dig works.
  
• Implementation of new recruits/trainees into your team. Regularly assess trainees within your team through to sign off with Virgin Media.
  
• Managing daily completion rates, ensuring customers and client are kept fully updated
  
• Maintain our company image, ensuring a good reputation is upheld at all times, when dealing with our clients and their customers.
  
• Resolve any issues raised by the technicians within your team and escalate issues outside your remit where appropriate.
  
• Use your own initiative and seize every opportunity to enhance customers overall experience.
  
• Ensure all complaints are promptly addressed, with minimal customer and client inconvenience and confirm satisfactory resolution on each occasion.
  

 

Benefits

What can we give back to you?

• PAYE competitive salary
  
• As well as your traditional benefits such as holidays and pension schemes, our core is to invest in our employee’s development through continuous training and up-skilling
  
• Offering career development and opportunities for progression through the business
  
• Access to exclusive events, shopping deals, giveaways and travel discounts
  
• Heavily discounted Virgin Media products, including broadband and TV services
  
• Refer a Friend scheme offering cash bonuses of up to £1000
  

 

Who are we?

Comex 2000 UK Ltd is a well-established major strategic partner of choice within the telecommunication sector, specialising in network installation and maintenance and are one of Virgin Media’s preferred contract partners.

 

At Comex 2000 UK we believe that the diversity of our workforce adds to the company culture, embracing the various experiences and perspectives of our employees.  We continue to drive diversity and encourage opportunities for employment through our close partnerships with ex-military and women in engineering institutions.

 

We want to continue building a workforce that is reflective of the diverse culture of our customers and community.

 

We believe that our dedication to the continuous investment in people and technology keeps us at the forefront of the telecommunications industry. This approach has allowed us to grow both in culture and size.

 

We are on the look-out for an enthusiastic, professional and customer-oriented individuals who can join and strengthen our ever-growing team.

 

Privacy Notice:

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Requirements What will you be doing? As a Team Manager, your core responsibilities will be – Managing the field activity of your team whilst ensuring Health & safety policies and procedures are always adhered to. Working to NRSWA Guidelines. Monitor Team performance and activity. This includes pre-pull works, under 3 Meter small dig works. Implementation of new recruits/trainees into your team. Regularly assess trainees within your team through to sign off with Virgin Media. Managing daily completion rates, ensuring customers and client are kept fully updated Maintain our company image, ensuring a good reputation is upheld at all times, when dealing with our clients and their customers. Resolve any issues raised by the technicians within your team and escalate issues outside your remit where appropriate. Use your own initiative and seize every opportunity to enhance customers overall experience. Ensure all complaints are promptly addressed, with minimal customer and client inconvenience and confirm satisfactory resolution on each occasion.