Team Coordinator in Beeston

Location: Beeston

Salary: £29.00 per hour

Recruiter: Metropolitan Thames Valley

Job Hours: Part-time

Start your application for this job today

Apply Now

Salary: £29,

As a Team Co-ordinator you will support your compliance team to deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff.

Your role will include, answering the phone, supporting your manager in compiling reports and monitoring KPIs and dealing with day-to-day queries from front line staff, ensuring they are routed appropriately within the team.

You will also co-ordinate complaints allocated to the contractors.

You will work closely with the team, with contractors and have some contact with residents usually on the telephone.

Your role will be flexible and you may be asked to complete a range of administrative tasks to help us deliver the services that the team is responsible for.

You may also be asked to help support other compliance teams where required.

Key Responsibilities

Monitor progress on contractor complaints turnaround and to support the team to manage a quick turnaround of enquiries

Provide the head of Compliance and Contract Managers with business and performance data

Organise meetings and events as required, including drafting agendas, booking rooms and refreshments, collecting visitors and typing minutes.

Provide support for Contract Officers who are out of the office or on leave, or who need general assistance with a large project

Support the team to manage the work of contractors e.g rebooking compliance or repair appts and escalating appropriately where necessary

Undertake any other administrative and clerical tasks for the teams as necessary

Support the business with designing and implementing training and be the point of contact for technical queries

What you'll need to succeed

Experience of developing and running administrative systems and procedures

Experience of managing conflicting priorities in a busy office environment

Take responsibility for your own learning and development

Excellent PC skills including Microsoft Word and Excel, email, and calendar systems

Experience of effectively managing multiple tasks in a busy environment

A self-motivated, ambitious team player who is capable of managing their own time.

Experience of taking minutes and administration

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

28 days annual leave plus 8 bank holidays (pro rata for part time) per year

2 volunteering days per year for things like helping out in local communities

An additional ‘Beliefs day’ once a year to have an extra a day off

Supported family friendly approach with extended parental leave

Enhanced pension with matched contributions of up to 9%

Option to buy or sell up to 5 days annual leave per year

Life assurance cover 3 x your salary

Cycle2work scheme

Hybrid Working - Dependent on job role and department

Health cash plan scheme for your everyday healthcare needs which you can add your family members too

Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan

Access to extensive learning and training opportunities with Wisebox platform

Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues

Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support

Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion.

We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements.

We want to create a real sense of community and a workforce who feel that their opinions are valued.

Our Networks groups are:-

Gender

Ethnicity

LGBTQ+

Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Related jobs near me

People also searched for

About Metropolitan Thames Valley

mtvh.co.uk

MTVH is one of the UK’s largest housing associations. We believe everyone should have a decent home and the opportunity to live well.

If you’re looking for a rewarding career in an organisation that puts people first, you've come to the right place.

We’re a team of more than 1,800 colleagues dedicated to building more affordable homes and creating thriving communities across London, the South East, East Midlands and East of England. We also provide quality care and community regeneration services.

People are at the heart of everything we do. That includes our own people too. In return for their hard work we offer our staff a competitive salary, a range of career development opportunities and a diverse, open and inclusive working environment.

With a national shortage of affordable housing and increasing demand for social care, there’s never been a more pressing need for the services we provide. So, if you care about communities and the people who live in them, why not build a worthwhile career with us?