Student Support Officer in Manchester

Position: Student Support Officer

Company: Victoria College of Arts and Design

Location: ON-SITE, Manchester, UK

Salary: £26,000 to £29,000 (Depending on experience and qualification)

Employment Type: Full-Time (9am – 5pm, or 1:30pm – 9:30pm)

About Us

Victoria College of Arts and Design provides the highest quality education in the arts and design fields.

Our main goal is to guide and support our students on their journey to become successful individuals.

We strive to offer the best services and resources available to ensure that our students are well-prepared for a career in the creative industries.

From the moment a student enrols to the day they graduate, we are committed to providing the support and guidance needed to help them reach their full potential.

Whether it is through our expert instructors, state-of-the-art facilities, or extensive network of industry connections, Victoria College of Arts and Design is dedicated to helping our students achieve their goals and build a successful career.

VCAD is seeking a Student Support Officer to join our Manchester campus.

The successful candidate will be responsible for providing high-quality support to our students throughout their academic journey.

The role requires an individual with excellent communication and organisational skills, who can work effectively in a fast-paced environment.

Job Description:

The Student Support Officer is the primary point of contact for students.

They provide comprehensive support and guidance to a diverse community of students throughout the lifecycle of their university journey.

The Student Support team plays a critical role in helping students thrive academically, emotionally, and personally.

Reports to: the Student Support Manager, and the Director of Operations.

Responsibilities:

• Provide personalised support to students in areas such as academic progress, personal issues, and career guidance
• Act as the primary point of contact for students via email, phone, and in-person enquiries
• Answering enquiries and providing information, abiding by the universities policies and procedures
• Managing student attendance and absences as per the universities policies
• Collaborate with academic and administrative staff to identify and address student concerns, and provide feedback on academic progress
• Maintain accurate and up-to-date records of student information
• Providing regular and accurate reports to the university and partner universities
• Organise and facilitate events and workshops aimed at promoting student engagement and enhancing the student experience
• Monitoring and tracking student attendance, academic progress, and behaviour, and intervene where necessary
• Enrolling and withdrawing students through the administration system
• Contribute to the development and implementation of support services and policies
• Ensure continuous delivery of quality service, acting as a representative of the university

Requirements:

• Bachelor's degree in a relevant field
• Experience in a similar role within a higher education institution
• Excellent customer service skills, and communication and interpersonal skills, with the ability to build positive relationships with students and colleagues
• Strong organisational and time-management skills, with the ability to prioritise and manage competing demands
• An understanding of the challenges faced by students in higher education and an ability to provide appropriate support
• Flexibility to work occasional evenings and weekends
• Working in a fast-paced office environment
• Strong IT skills and knowledge in Microsoft Suites
• A commitment to upholding the school's values and policies

Benefits:

• Private medical (health) insurance with BUPA
• Annual leave (5.6 weeks), including bank holidays.
• Workplace pension scheme.
• Statutory Sick Pay.
• Statutory maternity/paternity pays.
• Career development opportunities
• Training and self-development opportunities.
• Gym membership discounts
• Retail discount schemes
• Cinema discounts
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing – personal debt advice.
• Financial wellbeing education
• My Mind Pal (mental fitness)

If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply.

Join our dedicated team at Victoria College of Arts and Design and make a positive impact on our students lives.