Company: Victoria College of Arts and Design
Position: Student Success Tutor
Location: ON-SITE, Manchester, UK
Salary: £25,000 - £27,000 (Depending on experience and qualification)
Hours: Full Time, Monday to Friday (9am-5pm)
Student Success Tutor Job Description
The Student Success Tutor assumes a pivotal role as the primary point of contact for a specified cohort of students, providing indispensable support and guidance to ensure their seamless transition and success within the educational institution.
With a steadfast focus on enhancing attendance, engagement, and academic progression, the SST plays a vital role in nurturing the holistic development of students entrusted to their care.
Key Responsibilities:
- Uphold student confidentiality at all times.
- Foster the development of students' study skills.
- Respect students' rights to seek support.
- Advocate for students when necessary.
- Maintain regular contact with students, meeting at least once weekly.
- Document all meetings or contacts with students.
- Participate in face-to-face or online support sessions for students.
- Engage in training and development activities.
- Ensure compliance with organizational policies and procedures.
- Familiarize oneself with available support services and efficiently liaise with all student services departments.
- Collaborate with academic colleagues to ensure timely and effective communication with students.
Student Engagement and Support:
- Establish and maintain regular communication with assigned students to foster a supportive relationship.
- Assist students in navigating learning resources, including library and e-library materials.
- Conduct bi-weekly meetings, potentially face-to-face, to address concerns, provide guidance, and offer assistance as needed.
- Serve as a mentor and advocate for students, providing encouragement and motivation to enhance their academic journey.
- Maintain accurate records of student interactions and provide bi-weekly reports to the Student Success Lead.
Attendance Management:
- Monitor the attendance of assigned students and intervene promptly in cases of irregular attendance.
- Collaborate with relevant stakeholders to address underlying issues contributing to absenteeism and implement strategies for improvement.
- Take appropriate actions to re-engage students who are disengaging from their studies.
Academic Progression:
- Track the academic progress of assigned students, including assignment completion and overall performance.
- Provide guidance and support to enhance student learning outcomes and address any barriers to progression.
Support Services Referral:
- Identify students in need of additional support services beyond the scope of SST and facilitate referrals to appropriate departments or resources.
- Collaborate with other departments to ensure a coordinated approach to student success.
- Work with support teams to develop a comprehensive support system.
Reporting and Documentation:
- Generate bi-weekly reports on each assigned student, documenting their progress, challenges, and support provided.
- Maintain accurate records of interactions with students and outcomes of support interventions.
Key Performance Indicators (KPIs):
- Student Success Metrics:
- Improvement in attendance rates.
- Academic progression and achievement.
- Overall student satisfaction and engagement.
Reporting to Student Success Lead:
- Provide weekly updates to the student success lead on-site.
- Promptly identify and report any student concerns.
Performance-Driven Approach:
- This role operates on a Key Performance Indicator (KPI) basis. It is essential that the Student Success Tutor ensures that they consistently meet and exceed their KPIs.
- The successful execution of KPIs directly contributes to the achievement of institutional goals and objectives in student success services.
- This addition emphasizes the criticality of meeting KPIs for the success of both the team and the institution, highlighting the importance of a performance-driven approach in the role of the Student Success Tutor.
Requirements:
- Strong commitment to service delivery with a customer/student-focused approach.
- Excellent interpersonal skills, including active listening and effective written and verbal communication.
- Proficiency in MS Office applications, particularly Excel, Word, and Outlook Mail.
- Strong attention to detail and ability to work well within a team.
- Ability to thrive in a fast-paced environment and meet deadlines.
- Flexibility, approachability, and a strong customer service ethic.
- Ability to handle sensitive information with confidentiality and maintain appropriate boundaries.
Essential Skills:
- Strong organizational and time management skills.
- Ability to handle confidential information with discretion.
- Proficiency in using office software (e.g., MS Office), especially Excel for data management, analysis, and reporting.
- Ability to create and manage spreadsheets, utilize formulas, and generate pivot tables in Excel.
Benefits:
- Private medical (health) insurance with BUPA.
- Annual leave (5.6 weeks), including bank holidays.
- Workplace pension scheme.
- Statutory Sick Pay.
- Statutory maternity/paternity pay.
- Career development opportunities.
- Training and self-development opportunities.
- Gym membership discounts.
- Retail discount schemes.
- Cinema discounts.
- Grocery discounts.
- Cycle to work scheme.
- Investing and saving opportunities.
- Financial wellbeing – personal debt advice.
- Financial wellbeing education.
- My Mind Pal (mental fitness).