Spa & Wellness Executive (Spa Concierge) in London

Spa & Wellness Executive (Spa Concierge)

Job description:

The Peninsula London is excited to announce we are seeking Spa & Wellness Executives (Reception). A serene oasis encompassing the spacious, quiet lower floor of the hotel, The Peninsula Spa and Wellness Centre will offer an array of therapies – both ancient and modern – for optimising and beauty. The facility includes seven private rooms where guests can receive massages, face and body treatments, and balancing rituals incorporating Ayurvedic aromatherapy. There are also separate steam rooms and saunas for men and women, and relaxation lounges with heated chaises.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Strive to continuously improving guest experiences and to live and breathe the Peninsula Service Principles. Seek out improvement for better service standard and to anticipate guest needs.
• Take responsibility for daily operational challenges within the SPA operations, including service recovery, continuous coverage, and efficient service delivery.
• Maximise SPA and Wellness revenue through initiatives such as upselling and product sales, to take a proactive approach to retail sales within the reception area offering advice and maximizing retail spend by clients.

General requirements

• Previous experience in a similar role, within a luxury, hotel environment or similar.
• Thorough knowledge of customer service needs and techniques, office management and good working knowledge of operational finance / procedures.
• Good organisational and multitasking abilities. Computer literate with knowledge of computer booking system
• Excellent communication and people skills. Problem-solving skills. Exceptional presentation.

At the Peninsula London, we look after:

Your financial wellbeing:

• Excellent salary package 
• Generous service charge distributed equitably to all colleagues
• Life Insurance
• Enhanced company contribution on pension plan

Your medical care:

• Medical cash plans including optical and dental coverage
• Enhanced maternity and paternity leave plan

Your daily health routine:

• State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
• Colleague restaurant with healthy and balanced 24/7 food offerings
• On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

• High street and online shopping discounts
• Rewards and recognition initiatives
• Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.