Software Trainer in Buckinghamshire

Location: Buckinghamshire

Salary: Hidden

Recruiter: CVS

Job Hours: Full-time

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Hours:

Full Time

Following exciting growth, Caremark is seeking a field-based Senior System Support & Data Analyst to support our network of home care offices throughout the UK, specifically with training requirements.

Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.

Summary of the role

The role of the Senior System Support & Data Analyst isto provide training and system-related support for our approved systems, including but not limited to rostering and care planning software.

This is a field-based role requiring a significant amount of work-related travel throughout the UK. Occasional travel to company conferences and events will also be required.

Responsibilities

Deliver in-person and virtual training to our network of UK-based home care offices.

Provide technical support for approved software

Prepare, update and revise training materials and courses

Manage projects and work-streams including training, system upgrades, changes, and system testing

Support relationships with Franchise Owners, Franchise Support Centre staff and approved suppliers

Support, mentor and encourage other Team members as required by the Team Manager

Experience

Good communication skills and self-confidence

Manage own workload and diary

A problem solver with a positive can-do attitude

Technically minded but able to communicate effectively with non-technical users

Have excellent attention to detail and be a team player

Ability to provide positive leadership on allocated workstreams and projects

Knowledge of domiciliary care would be beneficial

Ability to remain professional when handling challenging queries and customers

Experience in operational software/systems training or development

Preferred candidates will have experience using rostering software such as Access People Planner, StaffPlan HCR or similar rostering software used in domiciliary care businesses. It would also be preferred if candidates have experience in training or coaching users on software.

Who We Are

Caremark is one of the largest UK home care franchisors with over franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in , we have grown to become one of the leading UK providers of home care services. Within the Franchise Support Centre, we believe in 6 core values: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.

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CVS Pharmacy is America’s leading retail pharmacy with more than 9,600 locations nationwide. For more than 50 years, CVS/pharmacy has offered customers the products and services they need to stay on their path to better health. In addition to our pharmacies, our stores feature on-trend beauty departments, photo labs and general merchandise.

About CVS Health
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