Service Delivery Analyst in Chippenham

Location: Chippenham
Salary: £40,000 per year
Recruiter: Robert Half
Job Hours: Full-time

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Exciting opportunity for a Service Delivery Analyst to join a leading organisation based near Chippenham on a permanent basis, offering up to £40,000 and opportunity for long term career and professional development opportunities

The Role

The Service Delivery Analyst will be responsible for:

  • ensuring quality data management within the IT Service Management team
  • improving accuracy of records relating to hardware and software asset management
  • ensuring resolution of incident, service request, change and procurement requests - data gathering and analysis
  • ensuring high levels of customer service (monitoring support calls, escalating repetitive issues)
  • involvement in license reconciliation
  • coach Service team and colleagues on best practice

    • About you

    Applicants for the Service Delivery Analyst role will have:

  • experience gained in a similar position with experience in data analysis, asset management, service delivery teams/processes, ITIL etc.
  • sound knowledge of Microsoft technologies (e.g. Desktop, Office 365 etc.)
  • data analysis skills ideally using tools like Power BI, PowerShell or similar
  • excellent attention to detail and documentation skills

    • On offer

    Salary up to £40,000 depending on experience plus excellent benefits including hybrid working!

    Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.

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