Senior Online Analyst in Edinburgh

Location: Edinburgh

Salary: Hidden

Recruiter: Ofcom

Job Hours: Part-time

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Closing Date:

01/07/2024

Group:

Strategy and Research Group

Management Level:

Senior Associate

Job Type:

Fixed Term (Fixed Term)

Job Description:

Please note that this role will close at 00:01 on Monday 1st July, and therefore we advise getting your application in by no later than midnight on Sunday 30th June.

This is a 12 month FTC contract.

How to Apply

Please submit your CV along with a covering letter outlining how you meet each of the essential criteria listed below. Please note, you are able to upload multiple documents at the point where you upload your CV. CV's without a covering letter answering the above question will not be considered.

Team overview

Ofcom’s mission is to make communications work for everyone. We regulate broadband and mobile services, postal services, TV and radio, and the airwaves over which wireless devices operate. We have recently taken on new duties as the online safety regulator.

The Research and Intelligence (R&I) team is responsible for providing a deep understanding of market developments and the outcomes for consumers and citizens in the markets we regulate. We collect the evidence base that underpins Ofcom's decisions and informs Ofcom’s policy work. The team includes industry analysts, market researchers and data specialists. R&I has been growing as we build the evidence base for the new Online Safety regime, and we are investing in variety of data sources and methodological approaches to build an effective picture of online harms and online safety.

Our culture is clear - we live by Ofcom’s values: Empowerment, Excellence, Collaboration, Agility and Respect. These define how we work to deliver our purpose, now and in the future.

Purpose of the role

We are seeking an experienced market intelligence analyst and programme manager to help define and establish our programme of data collection about and from both supervised services and regulated sectors more generally. Their work will be crucial in allowing relevant Ofcom teams – particularly the teams responsible for supervising and evaluating regulated platforms – to get access to high quality data and analysis for decision-making.

The successful candidate will mix a granular knowledge of the data available to study online services with a strategic understanding of how to garner insights from that data for use by various teams at Ofcom. This will include transparency reports, data from platform APIs, and external commercial or third-party datasets. Knowledge of the online sector and its constituent companies will be important for success in this role. They will play a coordinating role across the market intelligence team, supporting the standardisation of our analysis and reporting where possible.

The role will involve engagement with industry stakeholders, academics and third-party data providers, as well as with Ofcom teams working on online safety, including policy and supervision colleagues, lawyers, technologists, and economists.

The role is a senior associate position and the postholder will report into a Principal in the R&I team. Senior associates are expected to take ownership of work areas and demonstrate leadership, agility, and strong project management/organisational skills. The successful candidate will be expected to work on a variety of roles in projects from across the Online Safety and Research and Intelligence programmes of work.

Key responsibilities

Establish the programme and processes required to bring together the Research & Intelligence team’s varied work on understanding the online industry and the characteristics of online services, in support of our supervision, enforcement, and evaluation activity.

Support the strategic development of Ofcom’s access to datasets and partnerships that fulfill evidence requirements, including establishing relevant processes and identifying relevant datasets appropriate for meeting our priorities. This will require strong knowledge of the Online Safety regime and Ofcom’s regulatory duties, as well as the opportunities, challenges and risks of different data collection and data analysis approaches.

Act as point of contact for external key data providers, building effective relationships with key individuals.

Contribute to the analysis of data sourced from online platforms, and lead the associated visualization and communication of research findings to relevant colleagues and stakeholders.

Work flexibly with your manager to provide relevant support to other emerging data collection and analysis needs across the team’s programmes of work.

Skills, knowledge and experience

Essential

Experience of collecting and analysing large scale data, and familiarity with using data analysis tools such as Power BI, Salesforce, Microsoft Excel, Tableau or other relevant software

Strong understanding of the online industry, including knowledge of key companies and emerging market developments

Executing Plans:

Experience in managing projects, including upwards management, leading cross-disciplinary teams, managing resources, managing risk and managing project governance

Strong organisational skills, including the ability to prioritise a range of work, projects and ad hoc requests

Forming Relationships:

Experience in stakeholder management, with demonstrable ability to build and maintain working relationships with a broad range of people, including industry stakeholders and colleagues

Articulating Ideas:

Excellent communication skills with the ability to explain complex results and technical issues clearly and concisely in writing and orally to different audiences/stakeholders

Experience in delivering written documents and oral presentations for senior internal audiences

Desirable

Coaching, mentoring or people management experience

Experience in working in the online industry, for example for an online platform or for a consultancy working with clients offering social media, video sharing or search services

Understanding of the Online Safety Act and Ofcom's role in regulating online services

Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible – no matter your social background, ethnicity, sexual orientation, gender or disability.

Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs.

We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.

Our recruitment processes prioritise accessibility and inclusivity. If you need information in an alternative format or have specific preferences, please contact our recruitment team at or call 0330 912 1378.

As a Disability Confident employer, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here.

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About Ofcom

ofcom.org.uk

Ofcom is the UK's communications regulator.

We make sure people get the best from their home phone and mobile services, as well as keeping an eye on TV, radio and on-demand content. We also ensure people don’t get scammed and are protected from bad practice.

We also oversee the universal postal service, and the airwaves used by wireless devices.

Right now, technology is changing how people work, interact and enjoy themselves. Much of our work is focused on making sure everybody has access to the communications technology they need and that competition can thrive.