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Location:
Newcastle Upon Tyne
Salary:
£33,543 per year
Recruiter:
Aspire Housing
Job Hours:
Full-time
Senior Income Advisor
Full Time Permanent
37 hours
Hybrid working – some travel to Newcastle under Lyme, Staffordshire
£33,543.
30
An excellent opportunity has arisen for an experienced, enthusiastic and customer focussed Senior Income Advisor here at Aspire Housing.
We are looking for an experienced and confident rent arrears case manager, who has a history of excellent rent arrears performance.
The role consists of a 50/50 split of case work and day to day support for the Income Advisors within the team.
Ideally with supervisory / line management experience, you will ensure service levels, quality standards and performance targets are being achieved and assist the Income Manager in delivering an efficient collection service across all Income streams to maximise income to the Company.
This will include contacting customers that are in arrears with their rent to come to satisfactory arrangements to clear their debt and ensuring that advice and support is offered to customers to enable them to manage their rent account with regards to housing benefit, Universal Credit, welfare benefits and support services offered by the company.
The ability to challenge customer behaviour in terms of paying priority debts is essential.
This role requires a passion for making a difference to our customers lives, excellent communication and negotiation skills and the ability to handle difficult conversations.
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About Aspire Housing
Created in July 2000, Aspire Housing is a leading housing provider, place shaper and property developer in North Staffordshire and South and East Cheshire, with over 8,500 homes and a significant number in the development pipeline.
We are a financially strong business with a social purpose. Our profits are reinvested in new homes, in revitalising communities and in a comprehensive range of innovative support services designed to transform lives.
we build / we train / we support : we are aspire
We are a financially strong business with a social purpose. Our profits are reinvested in new homes, in revitalising communities and in a comprehensive range of innovative support services designed to transform lives.
we build / we train / we support : we are aspire
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