Senior Facilities Manager in London

Location: London
Salary: Hidden
Recruiter: ISS
Job Hours: Full-time

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Job Description

As the Senior Facilities Manager, your role is pivotal in fulfilling ISS's vision of becoming the world's greatest service organisation.

In this role, you will encourage your team to deliver exceptional service that aligns with our clients' objectives, particularly within the client contract in London.

Here, you'll oversee all aspects of service delivery at the London HQ office, collaborating with ISS local teams, client FM partners, and our direct supply chain to ensure seamless FM operations and customer satisfaction.

Join us in driving excellence and making a meaningful impact on the workplace experience for our clients.

Key Responsibilities

  • Take full responsibility for contract delivery to driving excellence in performance, compliance, conformance and continuous improvement in the London HQ and the Leatherhead office
  • Lead with a partnership vision focused on delivering best value to all client stakeholders supporting, implementing and contributing to the strategic gaols of the organisation across its real estate platform
  • Be ‘the face’ of Facilities Delivery within the office, taking control and ownership of all Facilities related activity, acting as an agent and representative of the client and linking with delivery partners both ISS and 3rd Party to deliver against client needs
  • Ensure compliance with Contract Deliverables, Performance, KPIs, Reporting and shared objectives with the client team
  • Have a thorough knowledge of how the Office Services function operates and of the supply chain partners’ network
  • Professional and Personal Competencies/Qualifications

  • Degree Qualified
  • NEBOSH Certificate
  • BIFM Qualification or Significant Industry Experience to be demonstrated
  • Management of a significant HQ building
  • Demonstrable experience working within a large office environment
  • Experience in Project Execution, Risk Management and General Real Estate Activities
  • Prior client facing and senior stakeholder management experience
  • Evidence of strong understanding of the importance of process and control within Commercial Environment
  • The Company

    ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

    Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

    We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

    ISS is proud to be a diverse and inclusive employer.

    ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

    Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


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