Business Analyst/ Senior Business Analyst in Northampton

About Billing Finance

Billing Finance is a family owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff “where they need to be” by “putting them at the heart of everything we do”.

Our three key values are:

• We are conscious of our impact on people and the planet
• We are kind and compassionate with our customers and with each other.
• We support financial well-being for our customers and the wider community

Being a family run Company, we treat our staff like family, going on trips away, social gatherings, and supporting the local community through charity endeavours. The successful candidate will not only have a successful and fulfilling career with us but will also receive a fantastic range of benefits.

We currently have approximately 110 staff members, so if you want to join a Company that wants to make a difference then apply today!

About the role

Working within our Technology & Transformation team you will have the opportunity to support the delivery of a multi-stream transformation programme covering processes, people, technology and data. Reporting into the Programme Manager you will be responsible for quickly understanding, evaluating, and communicating how the transformation programme will be achieved through the evaluation of current processes and procedures, the identification of gaps and proactively suggesting enhancements to meet our strategic goals.

You will work autonomously, and you will have the ability to incite exciting change across an expanse of our current technological and procedural systems and processes.

Key Responsibilities

Support SCRUM teams in gathering requirements, user stories and tasks for future increments.

Support RFI/RFP processes in scoping detailed system requirements.

Build relationships with internal & external stakeholders, including feature/product owners, through on-going communication & engagement.

Drive continuous improvement initiatives across the organisation

Document and map current processes and proposed processes to identify improvements.

Document business cases, including the identification and mapping of hard and soft benefits.

Challenge and identify opportunities to maintain positive change that support the business strategy.

Create scoping documents and manage the project scope using a formal change process.

Lead post-implementation reviews and disseminate lessons learned across the company.

Identify the resources required to deliver the change requirements.

Manage change risks and issues, anticipating, identifying, and escalating emerging problems to the Programme Manager.

Provide administrative support for meetings and plans, including capture of decisions and actions.

Maintain knowledge of new technologies, industry trends, standards and analysis techniques.

Why us?

Billing Finance helps people with non-standard credit profiles gain access to vehicle finance. We are entering an exciting phase of transformation and as a small company, this role will offer the successful candidate the opportunity to work across the whole customer journey cycle, and to directly see the impacts that they made. In return, Billing Finance are proud to offer the following benefits:

• Up to £65,000 per annum DOE
• Discretionary bonus scheme
• Electric Vehicle salary sacrifice scheme
• Pension salary sacrifice scheme
• Private Medical
• Income Protection
• Hybrid working
• Employee Assistance Programme
• Annual £200 personal growth fund
• Paid volunteering days

Eligibility Criteria

Successful candidates will need to be able to demonstrate the following experience, behavioural competencies, and our Company values:

Experience and skills

• Industry recognised BA qualification(s)
• Working in a change management team with a strong understanding of agile/waterfall methodologies, in particular SAFe
• Experience in supporting a transformation programme focused on technological improvements, in particular with regard to APIs.
• An understanding of the adapting technological landscape and options available in the market
• The ability to adapt communication style and draw out relevant information from a variety of sources
• The ability to explain complex technical requirements in a clear and concise manner
• Excellent written communication skills in particular relating to process documentation and business case reporting
• Proven ability to work independently and to self-initiate/ problem solve
• Working in a regulated financial environment (desirable but not essential)
• Using Monday.com as a change management tool (desirable but not essential)
• Experience with managing third party suppliers (desirable but not essential)

Values

1. We are conscious of our impact on people and the planet
2. We are kind and compassionate with our customers and with each other.
3. We support financial well-being for our customers and the wider community.

The Recruitment Process and How We Will Use Your Data

The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.

Credit Reference Agencies – to complete a soft credit check to understand your financial history

CIFAS – to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found .

To complete these checks you will be asked to provide your address history for the past six years, along with your full name and date of birth.

We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment. Further information on how we collect and use your data during the recruitment process can be found in our Recruitment Privacy Policy. Billing Finance is an equal opportunities employer and will make any reasonable adjustments to accommodate any candidates with a disability.