Senior Account Director in London

Who we are 

NewGen is a social-first creative and creator agency that stands at the forefront of culture, creators and community.

On a mission to challenge outdated advertising methodologies, and present a new way of doing things, it exists to revolutionise social connections, making advertising more relevant, engaging, fun, and effective.

With its genesis as a gaming influencer agency, it has honed its community expertise, connecting with modern consumers in a way that aligns with how it interacts, share, and make decisions in the digital age.

The role:

We’re looking for an energetic client services and social media specialist to lead our internal project teams on some of our biggest retained projects. With proven social and influencer experience together and a flare for creative problem-solving, you’ll be a pro at building and nurturing lasting client relationships and fostering high-performing internal cross-functional teams.

Working alongside other account team directors and other team leads, you’ll be delivering world-leading work and constantly pushing boundaries of what can be done through social and influencer campaigns. 

Responsibilities 

• To challenge clients on their broader business needs, consult them on their goals and KPIs and advise on how the agency can support them better on their social and influencer marketing. 
• To establish and maintain a best-in-class NewGen client relationship standard for the agency teams to follow
• To manage senior client expectations, working constantly to increase client satisfaction and engagement with the agency.
• To identify and develop new opportunities within existing clients to maximise account growth 
• To stay ahead of the curve on social, brand and influencer strategy to ensure you’re always able to best advise your clients
• Ensure all work is planned and resourced correctly and then delivered to the client's strategy and budget.
• To manage tracking and reporting of performance to uphold team accountability and promote quality of service
• To pursue new ways to contribute to overall agency and client profitability
• To establish strong relationships across all agency disciplines, and the wider organisation.
• To support new business initiatives and pitch processes, where appropriate
• To monitor and manage staff development, reviews and hiring for roles within client services and/or project management
• To mentor fellow employees
• To directly manage a team of industry-leading Account Directors

Requirements

• Proven experience in social across client services or account management 
• Proven experience in a senior management or executive-level position
• Exemplary client service skills with the ability to maintain and extend client relationships
• Strong commercial background with a demonstrated history of growing new revenue
• In-depth understanding of all communication, advertising and marketing disciplines - in particular, social media and influencer marketing
• Excellent time management, numeracy skills and attention to detail
• Well-developed interpersonal skills and experience in dealing with senior stakeholders
• Fluent, clear and articulate in verbal communication with the ability to convey interest and enthusiasm when presenting
• Assertive and able to take charge of a situation when appropriate
• Ability to lead, motivate and influence others.

Benefits

• 36 days holiday per year, including a 10-day block "reset", Christmas closure and birthday day off.
• Ben Allowance - Subsidised bespoke benefits package giving you access to benefits you want (Childcare, enhanced pension, healthcare, gym, Netflix, Deliveroo, you name it, it's on there)
• Access to Vitality Healthcare for health insurance 
• Enhanced Maternity & Paternity policy and enhanced policies for same-sex and non-binary couples.
• Enhanced compassionate leave so you can genuinely take the time you need.
• Flexible working hours give you an earlier start for an earlier finish or a later start for a later finish. We want you to work in a way that works best for you and your life.
• Company away days!
• Community days - we give you time off to go support a cause you believe in!
• There are plenty of clubs/societies, and if we don't have something that suits you, you can always suggest it.
• Holiday office closure & additional time off for religious holidays