Sales Operations Manager in London

Role

FX Digital is a specialist frontend Connected TV agency providing a wide ranges of services from Product Strategy and Design, to Engineering and Testing.

Over the past few years, we have become a leading technology partner for some of the world's leading streaming brands including Discovery+, BritBox, ATP Media, ITV and Dyn.

To enable further growth and as we continue to exceed our client's expectations, we are looking for a Sales Operations Manager to join the team.

As a Sales Operations Manager, you will be the backbone of our Commercial team, ensuring seamless coordination and supporting FX Digital in delivering outstanding results for their clients.

Your work will be instrumental in streamlining sales administrative processes, preparing compelling client proposals, and driving efficient collaboration across our teams.

By mastering the sales operational aspects and fostering alignment between teams, you will empower the wider team to deliver their best, directly contributing to the growth and innovation of FX Digital.

This is a unique opportunity to leave your mark on a dynamic team and shape the future of our client engagements while gaining invaluable exposure to the Connected TV ecosystem.

It is important to note you will be joining a small team.

You would be reporting directly to the Commercial Director and will have the opportunity to grow in your role bring fresh ideas and perspectives from day 1, to help build the sales team and function.

This role will require a good understanding the streaming industry and Connected TV ecosystem.

Whilst we don't expect this knowledge from day one (any prior experience and knowledge is preferable), we are looking for a self-motivated team player who is willing to go the extra mile for our clients.

Key Responsibilities:

1. Sales Support:
   • Work closely with the Commercial Director to support the growth and management of the sales pipeline, qualify opportunities, and create the necessary sales materials, presentations, and proposals.
   • Regular reporting and collaboration with project teams as part of the sales process
2. Market Research:
   • Conduct market research to identify potential clients and stay updated with market trends in the Connected TV industry.
   • Analyse market data to support strategic decision-making by the sales and marketing teams.
3. Collaboration:
   • Collaborate with the Content Marketing and Events Specialist to support marketing campaigns at industry events, online, and in-person.
   • Ensure alignment between sales and the wider team.
4. Client Success:
   • Work with client delivery teams to prioritise client success and ensure timely and efficient service delivery.
   • Act as a liaison between clients and internal teams to address any issues or concerns promptly.
5. Sales Process Improvement:  ◦ Continuously evaluate and refine the sales process, identifying bottlenecks and recommending strategies to streamline proposal creation, follow-ups, and client communication. ◦ Develop and maintain a comprehensive knowledge base of proposal templates, sales guidelines, and marketing resources, enabling the team to produce high-quality deliverables efficiently.

Key Competencies:

• Organisational Skills:
  • Sales Pipeline Management:  Proven ability to manage and oversee the sales pipeline, ensuring efficient follow-ups, timely proposals, and well-documented progress for each opportunity.
  • Process Development:  Capable of developing and refining administrative processes that streamline proposal creation and client communication.
• Communication:
  • Stakeholder Coordination:  Strong interpersonal skills to collaborate effectively with sales, marketing, and technical teams, ensuring alignment across departments and translating technical concepts into clear, compelling presentations for clients.
  • Client-Focused:  Aptitude for understanding client needs and translating them into comprehensive proposals, bridging gaps between technical specifications and client expectations.
• Attention to Detail:
  • Proposal Accuracy:  Track record of producing accurate, high-quality proposals and sales materials that are tailored to client requirements and free of errors.
  • Reporting Quality:  Experience creating detailed, precise sales reports that provide valuable insights into the status and direction of the sales pipeline.
• Teamwork:
  • Cross-Functional Collaboration:  Ability to work seamlessly with marketing, content, and project teams to ensure all aspects of the client experience align with sales strategies and company goals.
  • Sales Enablement:  Willingness to support the sales team by sharing market research insights, developing presentation materials, and brainstorming strategies that help close deals.
• Results-Driven:
  • Strategic Contribution:  Proven success in supporting and achieving company growth and revenue targets through data-driven decision-making and strategic planning.
  • Client Renewals:  Demonstrated experience in proactively identifying opportunities to renew and expand existing client relationships, ensuring high levels of customer satisfaction.
• Process Improvement:
  • Sales Workflow Optimisation:  Demonstrated experience in evaluating and refining sales workflows to eliminate bottlenecks, reduce response times, and improve overall efficiency in proposal creation and follow-ups.
  • Client Feedback Integration:  Systematically collects and incorporates client feedback into processes, ensuring continuous improvement in client satisfaction and service delivery.

Metrics:

• Opportunity Qualification:  Manage the qualification and sourcing of new opportunities to support timely conversion into new clients and projects.
• Renewals:  Monitor and facilitate client contract renewals to ensure continuation of service and client satisfaction.
• Client Net Promoter Score (NPS):  Ensure high levels of client satisfaction to ensure FX Digital remains a valued partner.
• Wow Moments Delivered:  Be proactive in finding ways to delight our clients, surprising them with wow moments to help us strengthen our relationships.

Qualifications:

• Proven experience in sales coordination, administrative support, or similar roles (at least 2 years).
• Strong analytical, communicative and problem-solving skills.
• Familiarity with the Connected TV market and streaming industry is preferred.

Why work at FX

• MacBook on your first day at FX
• Annual profit share is distributed equally across all roles and departments.
• Pension contributions with Nest pensions
• Generous 35 days of annual leave, including bank holidays and Christmas office shutdown
• Monthly one-on-one Sanctus mental health coaching session
• Optional Vitality Health Insurance with discounted Apple Watch, cinema tickets, and Amazon Prime
• Cycle-to-work scheme with up to 47% savings on a new bike
• Flexi start time between 9am and 10am
• Employee referral scheme
• Regular appraisals for feedback and growth
• Weekly dedicated training time for personal development
• Collaborate with prestigious global brands in media, sports, and entertainment