Sales Advisor in Barnsbury

Location: Barnsbury

Salary: Hidden

Recruiter: Sky

Job Hours: Full-time

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We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do

Schedule Preparation - performing required manual and automated tasks on the playout schedules to identify potential errors and known faults and ensure readiness for broadcast

Live schedule management - editing of live automation schedule to alter content or timings as required

Live schedule monitoring - monitoring the output of channels to confirm and maintain fault-free playout

Regulatory Knowledge - knowledge of Ofcom regulations and Sky policies

Fault Identification - immediate identification of any loss or degradation of the channel outputs, as well as loss of encryption or PIN protection

Fault recovery - use of system resilience or schedule editing to recover from channel loss or degradation

Fault management - use of on-screen messages, voice-overs, or other messaging to keep customers informed when a fault is not immediately recoverable

Escalation - efficient communication to 2nd line support teams and operational management

Editorial Knowledge - knowledge of Sky's programming and promotional strategies.

Logging & Reporting - accurately recording any faults, changes, or other deviations from the originally scheduled content

Information Management - accurately passing on information to colleagues or operational management to ensure channel continuity

Communication - concise and accurate verbal and written communication, professional and courteous at all times

Training - passing on knowledge and experience of workflows, systems and procedures as required . Structured training of others utilising established training materials as required

Support - Provides support to the Playout Specialist and Operational Lead functions as required

Complex Live Event Management - line-up, preparation and control of complex live events including negotiation with production teams when event durations are variable or overlapping

Gallery Free Production - making any necessary editorial decisions to maintain channel continuity when communication with event source is incoming only World Feed

What you'll bring

Qualifications - d egree qualification or relevant vocational qualifications

Specialist Knowledge - s killed in Playout systems and workflows, skilled in managing live events, skilled in Playout systems used by Sky, skilled in managing live Sports events

Industry Experience - Experience of digital playout environment, complex Live broadcast experience

Leadership Skills - Excellent communication & influencing skills, excellent decision making and prioritisation skills

The Sky Playout Team works 24/7 365 days a year to ensure that Sky Customers are receiving the best quality live sports and entertainment programmes . You'll be joining the team and working a fixed shift pattern of day, mid and night shifts.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks . Here's a taster:

Sky Q, for the TV you love all in one place

The magic of Sky Glass at an exclusive rate

A generous pension package

Private healthcare

Discounted mobile and broadband

A wide range of Sky VIP rewards and experiences

Team overview

The Playout department is responsible for ensuring the seamless, accurate and robust delivery of Sky's channels and those of third parties that we are contracted for. The department provides a service to Sky's Entertainment, Commercial, News & Sports departments in ensuring delivery of these channel outputs for distribution on all platforms. re.

Content technology and innovation

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content!

Inclusion & how you'll work

We are a Disability Confide...

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About Sky

contactus.sky.com

With 24 million customers across six countries, Sky is Europe’s leading media and entertainment company and is proud to be part of the Comcast group. Our 32,000 employees help connect our customers to the very best entertainment, sports, news, arts and to our own local, original content.

Following the success of Sky originals like Chernobyl, we plan to double our investment in original content by 2024. We’re also developing a new TV and movie studio, Sky Studios Elstree, which is expected to lead to the creation of over 2,000 new jobs and generate an additional £3 billion of production investment in UK creative sector in the first five years alone.

Our technology allows Sky customers to watch what they want, when they want, how they want and connects millions of people to content they love. And our online streaming service, NOW, brings viewers all the enjoyment of Sky with the flexibility of a contract-free service.

We also believe that a company of our scale has a responsibility that goes beyond our business, and into the community. We recently announced a series of commitments to help tackle racial injustice and improve diversity and inclusion. To ensure the commitments are delivered, Sky will invest £10million per year across its markets for each of the next three years. We’re committed to being Europe’s first net zero carbon entertainment company by 2030 – two decades before we have to – and we’re an inclusive employer recognised by The Times and Stonewall for our commitment to diversity.