Resource Coordinator in Manchester

Job title: Resource Coordinator

Reports to: Resource Scheduling Manager

Location:  Role can be worked from either our Manchester or Leeds offices (Hybrid – 3 days per week on-site)

Hours: Monday to Friday 9am to 5.30pm, with a 60-minute lunch break.

Salary: Up to £25k DOE + benefits

About BCN:

BCN is a leading managed IT services provider based in the United Kingdom. We specialise in delivering technology solutions to businesses across various sectors. Our services include cloud computing, cybersecurity, data management, and more.

We have an open culture where collaboration, inclusion and close working with the leadership team is essential – we work together & we win together!

Focus of the role:

As a Resource Coordinator for BCN Group, you’ll be part of the PMO function who work closely with our project engineers to efficiently support in the delivery of client projects. Our clients and projects vary in scale and complexity, so no two days will be the same.

The team is responsible for maintaining and improving the overall effectiveness of coordinating projects. This includes meeting of contractual commitments and liaising with customers. You will play a key role in supporting our project delivery process and will also work closely with the rest of our Business Operations teams.

Responsibilities:

• Schedule resource for projects < 2 days effort across BCN
• Monitor actual time vs effort on projects < 2 days
• Liaise with purchasing to ensure equipment is available for projects
• Communicate with customers to confirm booked work
• Monitor and escalate queries
• Triage and monitor the PMO mailbox
• Triage and monitor the PMO project queue
• Actively align all projects with the relevant project owner when received within PMO
• Collaborate with the wider PMO team to ensure project resources are appropriately utilised

Why BCN?

• The opportunity to shape your own future with industry leading training and development and access to our BCN Academy
• Competitive salary and the ability to progress
• 23 days holiday increasing with length of service and the option to buy additional leave
• Hybrid working
• Birthday off
• Company pension scheme
• 2 paid leave days per annum to volunteer and support your local community
• Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
• Life assurance
• Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts
• State-of-the-art office with free parking
• Free 24-hour on-site gym (Manchester and Leeds)
• Long service gifts to celebrate the milestones
• Beer Fridays, end of month pizza, pool tables (with cross office tournaments if you fancy your chances!), dress down every day, social events such as Summer BBQ, plus more!

Unfortunately this job position is not eligible for UK sponsorship.

Person, Skills & Experience:

• At least 2 years’ experience in an administrative role
• Experience of diary management or scheduling would be highly desirable.
• Ability to prioritise conflicting workload and schedules in line with the business and customer needs.
• Demonstrate a very high level of customer service to internal and external stakeholders.
• Demonstrate a ‘Can-Do’ attitude.
• Be an excellent and confident communicator.
• Proficient in all Microsoft packages – intermediate/advanced user in word and excel.
• High levels of accuracy and attention to detail