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Location:
Edinburgh
Salary:
Hidden
Recruiter:
The Scotsman Hotel
Job Hours:
Full-time
The Scotsman Hotel, 20 North Bridge, Edinburgh, Edinburgh, EH1 1TR Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 30% off of food and cinema tickets in all of our venues across Scotland. Hotel and Apartment discounts. Access to Scotsman Perks Benefits Portal. Staff meals on duty. Flexible working opportunities. Career development through our Scotsman Steps training programme. Processing, amending and updating bookings as required via telephone and e-mail from guests, business partners, and other parties. Respond to all guest requests in a prompt and professional manner. Check reservations made the day prior to ensure all comments, billing instructions and deposits are correctly detailed on the reservation. Work closely with the hotel reception teams to answer any queries they may have with reservations, arrivals, in-house guests or billing queries via phone or email. Identify and communicate any potential sales leads or corporate business bookings to help drive direct business moving forward. Knowledge of MEWS and Opera Cloud PMS desirable Good written and verbal communication skills Excellent interpersonal skills Previous experience in a reservations role is desirable
Who we are?
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
We are currently looking for a Reservations Executive to join us in our Revenue & Sales office in Edinburgh on a full time basis working 5 days out of 7.
What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits that include:
The Role:
As a Reservations Executive, you will work in our Central Reservations Office based in the Centre of Edinburgh and will be the main point of contact for guests and booking agents prior to their arrival on-site at any of our hotels or apartments complexes. The role will involve you communicating to a high standard and ensuring guests receive a luxury experience via all your pre-stay communication.
The main responsibilities of the role are:
Your role may involve you supporting the Group Revenue Manager within the office as required.
The Person:
The ideal candidate will have:
The Process:
If you think this is the role for you then please apply now and a member of our team will be in touch.
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