Reservations & Events Manager in Edinburgh

RESERVATIONS MANAGER & EVENTS MANAGER

The Roseate Edinburgh located just five minutes from theHaymarket railway station and less than20 minutes’ drive from Edinburgh Airport, has stood at the gateway to old-townEdinburgh since the 1860s. It has witnessed the evolution of modern-dayEdinburgh, offering a luxurious andstylish city retreat with an authentic Scottish soul. Characterful, evocativeinteriors, inspired by the neoclassical design of old-town Edinburgh, theboutique hotel exudes timeless, understated charm and elegance.

Refined, relaxed and intimate, it is a tranquilsanctuary that seamlessly blends the story of the Scottish capital city and itsunparalleled history and lineage with contemporary, modern luxury and comfort.Roseate Hotels & Resorts renowned for their mindful restoration of heritageproperties, immaculate hospitality and warm service promise an unforgettableexperience at The Roseate Edinburgh.

We are now looking for a Reservations & EventsManager ready to join a young and vibrant team and available to startimmediately.

The ideal candidate must demonstrate genuine dedicationand show a commitment to consistent quality in our products and services.

As Reservations & Events Manager your main responsibilities will be to:

-       Oversee accuracy of room blocks,reservations, and group market codes.

-        As Events Manager you will beresponsible for the entire event process from initial enquiry through tocompletion.

-        Working closely with the sales teamto ensure a smooth transition from booking confirmation to delivery ofimpeccable events.

-        Providing excellent customerservice and support to all attending events, conferences and meetings withinthe Hotel.

-       Communicate company values and/or culture to new employees.

-       Review and implementnew Reservations procedures.

-        Process all reservation requests,changes, and cancellations received by phone, fax, or mail. Identify guestreservation needs and determine appropriate room type.

-       Verify availability of room type and rate.

-        Explain guarantee, special rate,and cancellation policies to callers and accommodate and document specialrequests.

-        Overview of Front of HouseReception operations day to day movements, including room allocations,reception trainings, monitor movements of the day, rotas for the month anduploading rotas for the department on the hotel systems

-        Answer questions about propertyfacilities/services and room accommodations. Follow sales techniques tomaximize revenue.

-        Input and access data inreservation system. Respond to any challenges found for accommodating roomingrequests.

-        Set-up proper billing accountsaccording to accounting policies. Troubleshoot, resolve, and document guestissues and concerns or escalate/refer to appropriate individual.

-       Engage and motivatethe front office teams

-        You will have previous Front Office/ Reservation experience and you must possess the right attitude and flair towork in this very special hotel.

Package benefits:

• Meals on duty

• Employee recognition awards

• Service charge

• Performance review and personaldevelopment plan

• Internal transfer and promotionopportunities

• Support in the development of your career

• Preferential room rates within the hotelgroup for yourself and family & friends

You must beeligible to live and work in the UK to apply for this position and be inpossession of a current work visa. In line with the requirements set by theAsylum and Immigration Act 1996, all applicants must be eligible to live andwork in the UK. Documented evidence of eligibility will be required fromcandidates as part of the recruitment process.