Operations Manager in London

Job Title: Operations Manager Company: Sonder Website: www.imaginesonder.com Department: Operations Line Manager: CEO Remuneration: £30,000-£50,000+ (experience dependant) Sonder We're Sonder, a London-based personal brand consultancy working with Founders, CEOs and Senior Leaders of businesses around the world. Unlike other personal branding entities, we don’t quantify only vanity metrics as ‘success’, instead, we adopt a holistic approach to personal branding that achieves actual results in the form of strategic opportunities for our clients and their businesses. From startups to Fortune 500s, we are defined by our ability to seamlessly integrate into a diverse range of often complex business ecosystems, providing value that far transcends personal branding, including full-service marketing and business development support. Beyond the success we achieve for our clients, we are proud to create and shape narratives that define culture and affect meaningful societal change. Our Culture - a snapshot We have an insatiable curiosity and love of learning. Rarely does one have the opportunity to ‘chew the fat’ with international experts operating in the highest echelons of disruptive and industry leading businesses. You will learn about a diverse range of subjects including leadership, Web3, clean energy, gender inequality, sustainability, the psychology of dance music and more. Every day is a school day at Sonder. Having the ability to learn is of considerable value to us - that’s why we ensure that the opportunity to learn doesn’t end when a client call does. We hold regular internal educational workshops led by industry experts on a variety of subjects related to personal branding and beyond - including brand strategy, digital marketing, copywriting, public speaking and more. We value transparent leadership. We openly talk about the money that comes in and goes out, why we make the decisions we do, and often make those decisions together. We work hard to build a culture of transparency, fairness and trust. It is also our hope that through transparent leadership, you will learn a lot about how to build and manage a business. If you want to grow and succeed quickly at Sonder, you can and will. If you go above and beyond to bring value to our clients and the business, we will go above and beyond to reward you for that. We want our people to grow with the business, exponentially so in comparison to other, more traditional settings. We are team players. Currently, every one of us at Sonder - from the top down - work together on every one of our accounts. Everybody has a seat at the table and everybody's voice is heard. We muck in if and when necessary, even if it’s ‘not our job’, we hold each other accountable, we hold each other up, and ultimately we win together and lose together. Role & Responsibilities Build, improve and manage both operational and HR processes, systems, and best practices. Recruit, onboard, and supervise new employees. Manage employee performance, development, disciplinary and grievance matters. Basic financial admin such as sending and following up on invoices, expense handling and payroll processing. Manage employee benefits including paid leave. Provide employee wellbeing support. General administrative tasks such as booking travel and accommodation when necessary. Organise company socials and initiatives. Manage our co-working membership. Supporting with regards to legal responsibilities and compliance. Implement and manage necessary operational and HR softwares. Key Qualities Pastoral Organised Efficient Attention to detail Perks Full-time ‘WeWork’ membership A monthly wellness budget to spend on anything that contributes to your wellbeing (a gym membership, books, a pottery lesson etc.) Regular educational workshops to ensure you are learning and growing in personal branding and beyond Networking events Paid birthday leave Regular social events Dog friendly office Free speciality coffee onsite Practical Expectations Role is 5 days (40 hours, per week) Minimum of 3 days per week in our office in Tower Bridge