Operations Manager in England

Role: Operations Manager - TLHC (Targeted Lung Health Check)

Location: Home-based / Nationwide with regular visits to our Middlewich office

Salary: Competitive, plus generous car allowance

Introduction:

Targeted Lung Health Check (TLHC) pilots are a new area for the NHS and InHealth making it an exciting time to be involved. InHealth currently support the NHS with software, bookings, a triage service, Nurse led TLHCs and mobile CT scanning. We need people with the passion and drive to help shape the future of our services and the creativity to make our services the best in the country for Commissioners but most importantly the patients we serve.

If you want to really get stuck in and have a huge impact on both current and future services, this is the role for you! In this role you will help to ensure that the services we provide to our patients are of the highest possible standard. Responsible for the running of a number of TLHC programmes across a geographic patch; working with commissioners, sub-contractors and internal stakeholders and departments to ensure the TLHC programmes in your remit are delivering on all of their key performance indicators and quality metrics.

What you will do:

• Make healthcare better for our patients
• Take the lead on InHealth TLHC programmes across a number of locations
• Provide the best service to everyone and build InHealth’s reputation in this area
• Build and strengthen relationships with various stakeholders, including commissioners, sub-contractors and internally within InHealth and InHealth Intelligence
• Manage operational delivery of a number of TLHC programmes
• Ensure your programmes meet and, where possible, exceed internal and external KPIs and quality metrics
• Report on performance of your programmes and put remedial actions in place for any underperforming areas
• Work with commissioners, subcontractors and internal departments to plan, schedule and implement services for the delivery of the programmes in line with commissioner requirements and modelling
• Provide senior input into policy and guidance development and implementation.

What you are responsible for:

Operations

Operational delivery and management of the Lung Health Check services including:

• Liaising with InHealth CT mobile units, Mobile Planning, Transport, Procurement, Legal, I.T., Finance and Radiographer departments overscheduling, locations, reporting and new contracts.
• Help to set up and account manage subsidiary services such as subcontracted Reporting and Artificial Intelligence software provision, Nurses, waste collection, water delivery and collection, security, and cleaning including managing the schedules of collections/deliveries
• Work with project managers and internal stakeholders to find, assess and set up new mobile CT locations and nurse clinic rooms (when required)
• The effective utilisation and deployment of staff and resources to achieve safe, efficient, and patient-centred service delivery.
• To work collaboratively with external partners including Commissioners, GPs, Hospital Radiology departments, Smoking Cessation teams and Respiratory Nurse Teams.
• Assisting with the collation of data sets and submission of reports. Ensuring, the Ipsos Mori and other feedback/national data is collated and reported.
• Leading operational change and continual improvement to ensure the service meets the diverse needs of patients in the contract area and remains safe, current, effective, and efficient in all aspects.
• Management of incidents and complaints ensuring lessons are learnt and mitigation measures are put in place, timely recording on Sentinel and in accordance with the national guidance
• Deal with all day to day operational issues that may arise during the running of your programmes, keeping internal and external stakeholders informed of any issues and progress

Compliance

• Ensure awareness of health & safety and infection control (Training will be provided)
• Ensure internal and external quality assurances for IHIs TLHC programmes are complied with and reported on as required
• Draft and present relevant update reports for your programmes and develop remedial actions and processes where required, sharing best practice across other TLHC programmes
• Collate and produce reports and specific audits as required
• Aid in the development of Policies, Procedures, SOPs and QMSs to meet internal and external regulatory requirements and quality assurance standards

Stakeholder Engagement / Networking

• Ensure all patients, carers and others are treated with dignity and respect and that they are listened to, and reasonable requests/adjustments (within policy) are accommodated.
• Attend national network events in the field of TLHC / Lung Cancer / Lung Health and identify innovation
• Have an external customer and patient centred focus, developing and maintaining excellent relationships with all key stakeholders
• Represent IHI at Commissioner, NHS England, Public Health England and other external meetings as required Business Development
• Support tender and sales processes as required
• Assist with Mobilisations
• Leading on specific TLHC projects and strategic improvements IT / Software / Hardware
• Become an expert level user of Spectra - Lung, IT infrastructure and Laptops in accordance with best practice
• Run demonstrations and training sessions as required for potential customers and new users.
• Advising on potential improvements to IHIs software and systems, proposing enhancements to the functionality and specify requirements of any development required
• Work with the IT testing and development teams to quality assurance review and sign off on new releases, attending software meetings as required
• In an operational capacity, support the roll out of software systems and assist with training and writing supporting SOPs and QMSs as required
• Support communications between IT and TLHC Programmes in relation to road mapping and releases

Other

• Attend meetings of TLHC Management Team and ensure that operational issues are discussed and resolved

What people see in you:

• A team player who is supportive, reliable and trustworthy who gets stuck in and creates a positive atmosphere
• A leader who can be relied upon to drive forward quality and support and motivate their team
• Someone who thrives on working under pressure and is calm in challenging situations
• A person who makes good decisions, taking own initiative as appropriate
• A great communicator at all levels
• Someone with a flexible and dedicated approach to work
• Someone who is self-motivated and proactive
• Someone that demonstrates drive and ambition to ensure patient safety and excellent service provision
• Assertive, tactful and diplomatic
• A willingness to challenge the status quo
• High degree of personal and professional probity, integrity and credibility
• An ability to translate and develop strategy and policy into real-life plans that meet our corporate objectives

You will:

• Have excellent communication skills – written, verbal and listening
• Be uncompromising on high quality standards
• Demonstrate drive and enthusiasm
• Be a confident, independent problem solver
• Have good organisational, reporting and auditing skills
• Be comfortable moving around and working across different areas of the business
• Have evidence of continual professional development
• Have advanced knowledge of the TLHC service specification, standards and KPIs which are essential for delivering a screening programme
• Be able to sensitively share data with key stakeholders and offer advice and support
• Value diversity and difference, operate with integrity and openness
• Work across boundaries, looking for collective success; listen, involve, respect and learn from the contribution of others
• Strive to make the services the best in the country and InHealth the number one TLHC service provider

You have experience of:

• Working to and interpreting Policies and Guidance, sharing relevant changes as they arise
• Building partnerships and networking with key senior stakeholders
• Working within a fast-paced health care environment
• Managing or operating at a high level within a National Screening programme or other healthcare environment
• Using evidence to make improvements, seeking out innovation
• Strategic thinking – ability to anticipate and resolve problems before they arise
• People Management• Management of subcontracted services and providers
• Desirable to understand lung health/cancer and its complications, along with the lung health check pilots.

What can InHealth offer you?

We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!

In addition to this, we also offer:

• 25 days annual leave (plus bank holidays)
• Generous company contribution pension scheme
• Fantastic learning and development opportunities
• 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
• Monthly award programme and online peer-to-peer recognition
• Refer a friend bonus
• Discounts on InHealth’s healthcare services
• Smart tech, Cycle to Work and thousands of discounts and cashback options
• Paid-for professional memberships and more!

Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.