Operations Manager in Chelmsford

Join our team as an Operations Manager , where you will play a pivotal role in overseeing the fulfilment of high-quality care to clients with complex care needs.

If you’re results-driven, from a care background, and able to motivate and inspire those around you, this is the career opportunity for you!

The Role: As an Operations Manager, you’ll lead and manage our coordination team, to ensure all hours are met and delivered to a high standard of care.

You will work closely with the Registered Manager (and will hold dual CQC registration with the Registered Manager) and Head of Service Delivery to ensure full regulatory compliance is in line with CQC standards.

Ultimately, the goal of an Operations Manager is to ensure that high-quality care is delivered in line with the business goals.

• Company car or car allowance.
• Generous travel expenses.

Responsibilities: 

• Lead, inspire, and manage a team of customer service-focused coordination hubs to ensure high standards of service.
• Ensure the coordination team work effectively in planning and rostering care and nursing team members into templated shifts with a fulfilment target of 100%.
• Working on a rota system, be designated support to the Out of Hours coordination service, offering problem-solving skills and ideas.
• Conduct regular team meetings, 121’s, performance and appraisal reviews, and support the team’s development to optimise employee performance.
• Monitor and minimise costs related to shift fulfilment, including pay enhancements and agency usage.
• Ensure proper introduction and scheduling of team members for care packages, competency assessments and nurse manager sign-offs.
• Ensure team compliance with company policies and GDPR.
• Support Safeguarding recognition/reporting and HR issue resolution.
• Work with the Recruitment team to ensure fulfilment needs are advertised and resourced.
• Build strong working relationships with clients, their families, and funders, maintaining open communication, addressing concerns promptly, and adapting service needs as required.

Benefits: 

• 25 days Annual Leave, plus bank holidays and
• An extra day off on your birthday.
• Enhanced sick pay.
• Blue Light Discount Card.
• Pension contributions.
• Frequent social events.
• Excellent career development opportunities.
• Employee Assistance Programme, offering up to 6 face-to-face counselling sessions.
• Christmas Saver scheme.
• Refer a Friend Scheme.
• Designated Wellbeing Team.
• Employee events throughout the year, including Monthly Breakfast Club, May Wellbeing Week, Summer BBQ and Christmas Party.
• Support with own development including NVQ and management qualifications.

Requirements: 

• You will have a strong knowledge of healthcare regulations and compliance standards.
• Proven management experience, preferably with a qualification.
• Minimum of 1 year of operations management experience or minimum of 2 years of team management experience.
• Proactive problem solver with excellent communication skills.
• You will have the right to work in the UK and hold a clean UK driving licence.

About Superior Healthcare: 

Superior Healthcare was established in response to our founders’ personal experience of caring for a family member who has an acquired brain injury.

Today we work as a specialist provider in complex care at home, with a full nurse-led service, providing care for children, young people and adults who have long-term health conditions.

For us, it’s personal.

We are passionate about the progression and development of our teams, and due to the growth of our organisation, we are offering this exciting opportunity to join our Complex Care team as an Operations Manager.

Superior Healthcare is an Equal Opportunities Employer (agy).

Registration is subject to Enhanced DBS check and references.

If you’d like to discuss your application before applying or ffind out more about the role, please contact