Operations Administrator in Birmingham

Location: Birmingham

Salary: Hidden

Recruiter: ClearCourse Partnership

Job Hours: Full-time

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Operations Administrator

Career Level: 10 Entry Posting Date: 4 Jun 2024

Are you an experienced Operations Administrator? Do you want to join a fast growing FinTech business?

The Ops Administrator will work within the Operations department within ClearAccept handling the administration duties required to support the multi-channel payment solutions for all Platform group company merchants.

Additional duties will include working with the wider team to improve all operational processes as part of day-to-day duties. Reporting to and working closely with the Operations Manager & Operations team in ClearAccept, you will be expected to be a self-starter and have a clear sense of what is needed to continue to develop, maintain and support the efficient running of the merchant support elements of the business.

Key Accountabilities:
Onboarding
• New to ClearAccept Merchants
• Terminal Ordering and Registration
• API Credential Creation

Portal Updates

Cancellations
• Facilitating Terminal Returns
• Updating Jira
• Closing Merchant Accounts

Additional Duties
• Issuing Ad-Hoc Reports to Merchants
• Assisting with Operations Project
• Liaising with 1st Line Support to facilitate specific merchant go-live requirements

• Tracking Stock Levels in line with daily deployments
• Jira Ticket Monitoring and Actioning

Why work for us?

Hybrid-working model with 25 days annual leave

25 days annual leave + your birthday off

Employee wellbeing perks – including Peppy Health, Perkbox, etc...

Enhanced maternity, paternity and adoption pay

Life Assurance and Group Income Protection

Private medical cover with cash plan

Enhanced Company Pension

Generous training budgets and reimbursement for professional memberships

About ClearCourse

ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions.

We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in London and Preston. 

Working better together is central to everything we do, each time we add a new business we’re adding new ideas and innovation. Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions.

Don't miss this opportunity! Apply now and be a part of our ambitious and supportive team

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About ClearCourse Partnership

clearcoursellp.com

We’re a software and payments business founded in 2018 with investment from Aquiline, a New York and London-based private equity firm. Operating across five divisions - Business Services, Events & Leisure, Membership Services, Payments, and Retail & Hospitality – we provide over 30 different software solutions that are fundamental to small and medium-sized enterprises (SMEs).

As a company, we’re entirely guided by our FAIR™ values – Future-Proofed, Approachable, Integrity, Responsible – and we champion and celebrate diversity, equity, and inclusion. Our sites are bursting with the enthusiasm and expertise of more than 900 ClearCoursers that serves over 20,000 customers and countless consumers across the UK and Ireland.

Our vision is to build a brilliant software and payments business, and our mission is to build it with the best people and products, and by integrating our software and payments platform, to deliver the best solution for our customers. We’re strongly advocating for Working Better Together™ - software gets better and more effective when it integrates with other software, and teams get stronger when we can bring brilliant people together.