Onsite Engineer in Henley-on-Thames

overall purpose of the role

Supporting one of OryxAlign's key clients, professionally representing our business and delivering customer remote and facing on-site support, maintenance and planned change activity to our client-managed office space in Henley on Thames in Oxfordshire.

context

Based in Henley on Thames to cover network, PC, and server support for our client. You will be servicing incidents and requests, scoping, planning and implementation, small works for service and network upgrades for their and other properties' clients. You will require a clean driving license and a car. This will be a fixed 6 months contract .

key responsibilities

• The engineer will represent both OryxAlign and our client in delivering support for the infrastructure and to users of the managed office.
• Planning and execution of onboarding and configuration of physical infrastructure and connectivity
• Manage and implement physical patching and cable management and changes. Managing capacity and demand planning to ensure sufficient resources are available and performant
• Managing shared printing services, set up and admin. Assisting clients and users with support and troubleshooting
• Administer/assist with setup and provision of telephony
• Own and manage general connectivity issues for dependent services, printing, audio-visual, etc.
• Network cabled and wireless management and maintenance, troubleshooting issues, planning changes, and capacity requirements
• Logging and classifying tickets against SLA
• Site attendance or remotely remediating logged service requests
• Scheduled site attendance to perform PPM "Planned preventive maintenance"
• Device management in RMM for adherence to asset registers
• Replacement of failed equipment
• Fibre & cat5 patching
• Quarterly review of RMM
• Administration of Radius server
• Weekend and out-of-hours work may be required
• 3rd party vendor management and close working in resolving issues
• Scope, planning and implementation of small works
• Participate in On Call out-of-hours rotation

knowledge, skills and experience

• 1st line skills currently administrating multi-site client(s)
• Good Microsoft Windows Desktop, Office applications and O365 experience
• Scoping and planning skills
• Network documentation skill
• Experience with various anti-virus technologies
• Print management (Papercut)
• Good knowledge of MSP RMM toolsets, such as CW Automate and Solarwinds
• Excellent knowledge of ticketing systems, such as CW Manage

education and qualifications

• Desirable – CCNA / CompTIA Network +
• Desirable Microsoft Server and Client certifications

behavioural competencies/attributes

• Able to prioritise and schedule own workload
• Proactive and positive approach to problem-solving and client interaction
• Exceptional attention to detail, flexibility and uses own initiative to troubleshoot complex issues
• Willing to travel
• Strong interpersonal skills and emotional intelligence, including the ability to build trusted relationships across OryxAlign and externally
• Strong team player
• Understands and demonstrates service excellence
• Credibly role model OryxAlign's company values
• Adopts a mature approach to continuous learning and development, including in support of the company's longer-term objectives

What you will get from OryxAlign

Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, discretionary bonus of up to 10% of salary, private medical through Vitality, group personal pension - 3% employer and 5% employee contributions and Life Insurance at 4 x salary.

Other benefits include:

• Employee Assistance Programme and access to Online GP
• Social events throughout the year
• Cycle to work
• Technology Loans
• Wellbeing initiatives
• Long service leave
• Reward and recognition awards
• Lunches on All-In Office Days

Equal opportunities

OryxAlign prides itself on People and Culture. We have a wide variety of nationalities, ages, and gender. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. We welcome applications from any background.