Onboarding Account Manager in London

Posted On: 13th June 2024

Portfolio Group are proud to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. Part of a highly successful award-winning, privately-owned group, this organisation is growing rapidly owing to the continued development of their digital integration, enhancing SaaS based products and services and through to driving new customer acquisition.

An exciting opportunity to join a vibrant company that has been operating for over 40 years with incredible growth and have won many awards such as the ‘Feefo Platinum Trusted Service Award 2023’.

The Onboarding Consultant will deliver engaging online training events to both new and existing customers on a market leading portfolio of professional online libraries. Working across clients in Tax, Accounting and Audit, as well as HR, H&S and Care, you will play a vital role in ensuring customers are fully equipped to realise the full potential of their service, helping to encourage further upsell opportunity and maximising client retention rates.

Day-to-Day Responsibilities

* Delivering engaging online training courses via Teams
* Onboarding new clients, training to increase usage on customers who are mid-term or presenting to those under threat from cancellation
* Following up on any training events with videos, tip sheets and any further information.
* Supporting the sales team trials with tailored training based on their brief and key
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* Liaising with content team to ensure training is always topical and relevant to the audience.
* Providing feedback to the product and content team to help improve the service.
* Requesting customer feedback on training events using Feefo or Trust Pilot
* Analysing usage reports and data to find new training opportunities proactively.
* Developing your knowledge of products, clients’ interests and sales messages and always striving forwards to continuously improve to ensure your webinars are as engaging as possible.

What you Bring to the Team

* The ability to absorb and share knowledge easily in an ever-developing portfolio of services.
* The ability to communicate clearly and professionally with a wide range of customers.
* The ability to work in a fast-paced environment always responding in a supportive manner.
* Strong commercial awareness
* Ability to discuss the value of the service with a business and spot opportunities for growth.
* A dynamic and flexible approach, as well as the ability to work under pressure.
* Great presentation skills with a desire to continually upskill and improve knowledge and format/training style to make the most of event.
* Extensive experience in presenting/training audiences of various sizes

Benefits

* 25 Holidays + Bank Holidays
* Vibrant Offices in Central London (Looking over the Thames)
* Profit Share Scheme
* PerkBox Discounts
* Social Events Throughout Year
* Contributory Pension Scheme
* Private Health Insurance after 5 year

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