Office Services Team Leader in London

Office Services Team Leader

Job title : Office Services Team Leader

Salary : £35,000 per annum

Location : EC2A 2EG

Contract : Permanent, full time

Hours : 37.5 hours per week

Shifts : Monday through Friday, Flexible Shifts (either 8am-4pm or 12-8pm)

Break details : 30 Mins Unpaid

Work Model : In person

Staffing mix : The Office Services Team Leader will lead a team of between 10-20

Interview format:

1) 30-min Face to Face Interview with the Hiring Team

2) 60-min in person interview with the Hiring Team

Williams Lea seeks an Office Services Team Leader to join our team!

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Sound good so far? Then this is the perfect position for you, and you are just the individual that we are looking for!

Purpose of this role:

The Team Leader is responsible for overseeing the operations of our London based office. This role encompasses the management of day-to-day services including Reprographics, Post Room, Archives and Stationery.

The Team Leader ensures that the office space is well-maintained to the highest standard and that all office and workspaces are equipped with the necessary equipment. Working under minimal supervision, the Team Leader relies on extensive experience, proactivity, and judgment to plan and accomplish goals.

The role of the Team Leader is to effectively and efficiently manage all aspects of the health & Safety, quality, cost, delivery, technical, and human resources. Ensuring optimisation of equipment uptime by keeping equipment failure and inefficiency to a minimum through effective planned maintenance and remedy of breakdowns. Achievement of agreed KPI’s and SLAs.

The Team Leader encourages a culture of continuous improvement and proactive skill enhancement, motivation and support of a team and organisational goals.

A Forward thinking, proactive, self- starter, has gravitas and will be followed, prepared to offer up ideas for change and improvement across the site / business.

Key responsibilities :

• Undertake any reasonable duties as requested by Operations Manager
• Be responsible for the day to day running of the team
• Ensure that the workload and team is staffed correctly (i.e. absence and holidays)
• Conduct and manage onsite training needs
• Monitor staff attendance and timekeeping and respond to issues
• Management of absence process and procedures making sure cover is in place in all areas
• Liaise regularly with the Senior Operators to give updates on workflow, deadlines and problems so that Client requirements can be effectively managed
• Conduct Team meetings and regular 1-2-1 sessions, ensuring effective communication
• Support the Operations Manager with all Annual and Interim reviews
• Relate accurate information to users on progression of their work
• Ensure the team is working efficiently and effectively to complete the SLA's
• Investigate errors within the team and provide a full written report to the Operations Manager
• Arrange fortnightly management information to be given timely to the Operations Manager
• Comply with onsite Health and Safety procedures.
• Compile the monthly H&S report and escalate any variances or areas of concern to the Operations Manager / H&S representative immediately
• Support colleagues and work as a team to achieve the best results for the clients
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Key competencies:

• Ability to operate at all levels within the organisation

• Exceptional communication skills

• Confident and with a professional, business-like manner

• Ability to work under pressure, maintaining accuracy and delivering against timescales

• Team Leader consistently in tune with the aims and objectives of the business

• Excellent time management and organisational skills

• Ability to carry out delegated functions/tasks/projects

• High level of confidentiality in management of staff

• Able to meet deadlines and priorities tasks

• An understanding of an employer's statutory and 'best practice' Health & Safety requirement

• Strong administration skills and fully conversant with Microsoft packages such as Word and Excel

The Package

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.

Applicants must possess the right to work in the United Kingdom in order to be considered. Those requiring visa sponsorship need not apply.