Money Advisor in Evesham

Evesham Office 1 day a week with Occasional travel to or work at our other offices, services, schemes, projects, housing, or development locations as dictated by the role.

We work together We make things better We do the right thing

Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services.

We are proud of our people and what we achieve, making a positive impact on lives every day.

We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications.

Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable.

We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.

Equality, diversity, and inclusion

We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.

Some of the examples where we put this into practice include celebrating Pride month through our Inclusion Alliance, being a Disability Confident employer and, signing up to the Armed Forces Covenant.

We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.

Please let us know if there is anything we can do to make this application process more accessible.

The benefits

We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Flexible working
• Holiday buying and selling scheme
• A days paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline
• Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps.
• Online discount with a number of retail, supermarkets, cinema, insurance, and holidays.
• Funded training and sponsored qualifications.
• 2 days paid volunteering leave per year.

About the role

Your aim as our Money Advisor is to maximise the benefits entitlement of existing and prospective customers.

Providing and maintaining an invaluable Welfare Rights service, you will support customers with budgeting, reducing their rent arrears, and accessing specialised support services as required.

You will pro-actively manage customer contact to complete welfare benefit assessments, via inbound and outbound calls, text messages, other digital channels, or face-to-face services, for identified customers, and progress applications, revisions and appeals on behalf of the customer.

You will assess, analyse, and solve complex issues in the delivery of Welfare Rights and prepare and present cases to the appropriate statutory bodies, tribunals, and courts where appropriate.

You will work closely with our Income Collection team to minimise arrears, particularly due to affordability and budgeting issues which can include no take up of benefits, overpayments and sanctions and focus on priority debts, and identify and refer appropriate cases on to specialist providers such as debt counsellors as well as internal support services.

About you

Were looking for an experienced Welfare Rights / Money Adviser someone who has comprehensive knowledge of welfare benefits, financial inclusion, and the appeals process.

Youll have a strong customer focus, excellent communication skills and the ability to build rapport quickly, extracting relevant information.

Youll have a high degree of empathy and be able to develop and maintain relationships with key partners.

A Level 3 qualification in Advice and Guidance is desirable, but not essential.

This role requires a full driving licence and access to a vehicle which is insured for business use.

Closing date: 9am, 15 July 2024

Interview date: To be confirmed

Please refer to the recruitment pack upon completing your application.

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