Medical Secretary in Birmingham

Medical Secretary

Reference

PRI92863

Location

Beverley House, 527-529 City Road, Edgbaston, Birmingham, B17 8LL

Priory Group Division

Healthcare

Salary

£25,464.00

Hours

22.5

Vacancy Type

Permanent - Part Time

Job Advert - Division Information

Providing quality, inspiring innovation and delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health illness to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.

Job Advert Location Description

Priory Beverley House has strong links with other surrounding Priory Hospitals within the region, providing the opportunity to network with other Consultants from different specialisms and service lines as well as obtain supervision and support from the Regional Medical Director.

You will be part of a well-established and cohesive multi-disciplinary team which includes a; Speciality Doctor, Principal Psychologist, Senior Occupational Therapist, Occupational Therapist, Registered Mental Health and Learning Disability Nurses, Occupational Therapy Assistants, Ward Manager and Recovery Support Workers.

In taking on this role, you will be part of a visionary and inspiring team and will be joining a group of individuals whose main goal is to support our patients and their families with their recovery journey and to live their best life. The hospital works closely with NHS partners to ensure that patients safely transition from our service back into the community, with robust follow up support packages.

Job Advert Role Description

We are looking for an experienced Medical Secretary; who will provide efficient, professional and effective secretarial and administrative support to the Hospital and specifically to the Consultant Psychiatrist/Doctor. 

This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to liaise with other Priory Healthcare sites and departments, GPs and Commissioners regarding specific patient details.

Roles & Responsibilities
• To provide cross cover within Beverley House MDT team, as assigned by your line manager.
• Provide exceptional customer service to our patients, ensuring a positive customer experience. 
• Organise diaries and patient appointments directly with patients and RC whilst ensuring the hospital is providing the best possible service to patients.
• Consistent use of CareNotes, paying particular attention to uploading reports and copy documents as appropriate and in line with company policies and SLAs.
• Liaise with Inpatient and Therapy Services regarding admissions, discharges, follow up arrangements and CPA and other multi agency meetings
• Recognise importance of enquiries, issues and callers and apply the appropriate prioritisation to ensure the highest level of service at all times.
• Handle complaints from patients and families with sensitivity and a level of urgency, escalating to the site HD, and in accordance with Company Policy.
• Ensure that all documentation is correctly filed, in order that regulatory and other auditors can be satisfied.
• Update patient details and records within CareNotes promptly, ensuring accuracy of all data input.
• Ensure that Medical records are safely stored and archived in accordance with company and local procedures.
• Maintains all standards pertaining to confidentiality and Information Governance in accordance with Company Policies.
• Handle all external and internal enquiries relating to an individual or department, directing queries as appropriate.
• Seek to continually improve processes so that the hospital can operate efficiently.
• Work effectively with colleagues across all departments with a strong focus on the success of the hospital
• To take minutes of all patient related meetings.
• Conducts yourself in a manner consistent with the company behaviours, demonstrating a flexible and helpful manner to all colleagues.
• You will be expected to provide cover and support to the wider team at site as and when needed

Knowledge / Education / Skills
• Excellent computer and Microsoft office skills and can audio-type.
• An understanding of medical terminology is required.
• Passionate about providing a high quality service to the hospital.
• Strong organisational skills, ability to prioritise own workload.
• Detail oriented and excellent attention to detail
• A team worker
• A high level of confidentiality and integrity required.

Division DBS info

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

No agencies please

If you forward any CV’s to the Priory Group and you are not on the Priory Group PSL and have not been asked to work on the above role we will accept the CV as a gift.