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THE ROLE
Reporting to the Senior Loyalty Manager, this role is focused around the delivery of best in class customer campaigns for our members across all channels. You’ll be passionate about delivering the best experience for our customers whilst also constantly thinking how to optimise today’s journeys and communications. You will be essential to ensuring the loyalty programme meets its revenue and customer engagement goals, and enables Farfetch to meet its wider goals. You will use customer analytics and insight to spot near term risks and opportunities that need to be actioned.
You will sit within Marketing but will work with Product, Tech, CRM, Customer Analytics, Customer Service and the Private Client teams
WHAT YOU'LL DOThrough your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH. We’re passionate about creating the conditions for Farfetchers to grow and develop but we’re also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.