Knowledge Operations Manager in Stockport

Location: Stockport
Salary: Hidden
Recruiter: Vitality
Job Hours: Full-time

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Team –  Service Support

Working Pattern - Hybrid – 2 days per week in the Vitality Stockport Office. 

Full time, 35 hours per week. 

Top 3 skills needed for this role:

  • Proven success in an operational leadership role
  • Strong organisational and analytical skills
  • Positive mindset and proactive

    • What this role is all about:

    Our knowledge ambition is to create exceptional service experiences by providing colleagues and customers with in the moment support content, which enables them to make effective decisions about our products and services.

    As the Knowledge Operations Manager your role will be to work collaboratively with functions across our business to deliver this ambition.

    You will report into the Head of Supplier and Knowledge Operations and will have a high degree of autonomy in leading the Knowledge Operations function, including a team of content authors and internal and external knowledge repositories. 

    You will be responsible for the delivery of our knowledge strategy and the continual development of the people, processes and platforms which enable knowledge delivery.

    The role will involve significant interaction with stakeholders across all levels of the organisation, including senior and executive leadership and therefore requires exceptional communication skills. 

    Key Actions

  • Day to day ownership of the Knowledge Operations function, including internal and customer facing knowledge repositories.
  •  Responsibility for the implementation of the Knowledge Operations strategy.
  • Ongoing development of the knowledge operation including the ideation of solutions to resolve issues and proactively increase effectiveness.
  • Leadership and development of a team of Knowledge Authors.
  • The development of strong and productive relationships with functions across all areas of the organisation
  • Engagement with stakeholders of all levels of seniority, from functional leads, Heads of Department to members of the Exco.
  • Development of a culture of knowledge sharing within the organisation and establishment of the associated benefits.
  • Work with knowledge supporting technologies to ensure optimal functionality and user experience.
  • Analysis of operational data to identify areas for improvement.
  • Use industry best practice and emerging trends to ensure ongoing refinement of the knowledge function.
  • Effective management of knowledge governance frameworks to ensure accuracy and relevance of content.

    • Essential Skills needed to fulfil this role:

  • Proven success in an operational leadership role.
  • Keen interest in knowledge management or customer education.
  • A high level of proactivity.
  • Ability to improve business outcomes through strategic delivery.
  • Ability to collaborate effectively with cross functional teams and stakeholders of all seniority.
  • Ability to work in a fast-paced environment and to galvanise teams around an agreed agenda.
  • Ability to create and carry out clearly defined strategies or plans of action.
  • Excellent written and verbal communication skills.
  • Strong organisational and analytical skills.

    • So, what’s in it for you?

  • Bonus Schemes – A bonus that regularly rewards you for your performance
  • A pension of up to 12%– We will match your contributions up to 6% of your salary
  • Our award-winning Vitality health insurance – With its own set of rewards and benefits
  • Life Assurance – Four times annual salary

    • These are just some of the many perks that we offer!

    To view the extensive range of benefits we offer, please visit our careers page. 

    Fantastic Benefits.

    Exciting rewards.

    Great career opportunities!

    If you are successful in your application and join us at Vitality, this is our promise to you, w e will:

  • Help you to be the healthiest you’ve ever been.
  • Create an environment that embraces you as you are and enables you to be your best self.
  • Give you flexibility on how, where and when you work.
  • Help you advance your career by playing you to your strengths.
  • Give you a voice to help our business grow and make Vitality a great place to be.
  • Give you the space to try, fail and learn.
  • Provide a healthy balance of challenge and support.
  • Recognise and reward you with a competitive salary and amazing benefits.
  • Be there for you when you need us.
  • Provide opportunities for you to be a force for good in society.

    • We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

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