Key Account Manager in London

Description

As a Key Account Manager at Stint, you will be responsible for helping our customers achieve their goals with Stint.

This will be from implementation right through to long term strategic management of the account.

At all stages you will be understanding each customer’s needs and concerns, keeping track of how each customer uses Stint and the impact we have on them, and proactively reaching out to them whenever they need a helping hand.

Your primary goal is to ensure that Stint is embedded within our business partners’ operations and we have been able to transform their labour model. 

The ideal candidate will be skilled in striking the right balance between personal relationship-building and scalability in managing their customer portfolio.

They will be able to manage multiple workstreams and stakeholders, both internal and external.

What you will be doing

• Consult with Enterprise customers, understand how Stint can be applied within their business and develop a account plan to achieve this
• Work closely with internal departments (incl. Operations and Product) to deliver a premium level of service
• Own and manage internal and external operational meetings and reviews, build and deliver insight during monthly and quarterly reviews of your customer portfolio 
• Improve health metrics by consulting and educating customers on best practices 
• Represent the voice of the customer to provide input into every core Product, Marketing and Sales process 
• Find opportunities to improve our customer treatment strategies based on your experience with our customers 

Skills needed

• 1+ year customer success or account management experience 
• Proven track record of working in a client facing role 
• Experience working with, and managing, multiple stakeholders and customers 
• A high level of accuracy and attention to detail 
• Excellent communication and interpersonal skills 
• Excellent organisation and project management skills, able to manage multiple relationships alongside responsibilities and priorities 
• Flexible approach, able to operate effectively with uncertainty and change 
• Driven, self-motivated, enthusiastic and with a “can do” attitude 

What we can offer you

• £50,000 per annum (depending on experience - open to negotiation)
• A social, friendly and welcoming team based in the heart of Camden. 
• Unlimited holiday allowance
• Office gym membership
• Gifted shares into employment
• Dog friendly office!

If you want to learn more about us, check out our website , Instagram and Tik Tok .

Stint was founded to empower students to work flexibly around their university studies and life commitments.

But today, it’s not just the lives of students we're revolutionising.

We're on a mission to transform the whole hospitality industry - helping everyone from local pubs to multinational chains operate in a more efficient and effective way.

The Stint app connects our hospitality partners to a small personalised team of their own Stinters, who work short shifts at their business week-in week-out.

And these short shifts make a BIG difference.

By giving them the ability to match their labour more accurately to demand (hint: hospitality sales come in short bursts), we are improving their efficiency and their profitability.

We are now operating in 28 cities around the UK, and were named as one of LinkedIn’s Top 10 UK Startups.

We have an internal team of 50 people, 250,000+ Stinters have created accounts, and we work with some of the biggest names on the high street including PizzaExpress, Honest Burger, Gail’s, Gordon Ramsay, and many more. 

And we’re only just getting started.

We are looking for people who care about our mission and are passionate about what they do, take on new challenges, and want to grow with us here at Stint.

We like to have fun and enjoy working hard without taking ourselves too seriously. 

We look forward to working with you!