Key Account Manager in London

Location: London
Salary: Hidden
Recruiter: ISS
Job Hours: Full-time

Start your application for this job today

Apply Now

Job Description

In this role, you'll be responsible for overseeing operations and nurturing strong client relationships within the account at one location.

We're looking for someone who is proactive and strategic, with a passion for cultivating exceptional relationships and achieving milestones.

If you are committed to driving excellence in service delivery, this opportunity is tailored for you. Join us and make a meaningful impact in ensuring the safety and satisfaction of our clients and stakeholders.

Key Responsibilities

  • Manage contract as required and to agreed KPI’s, SLA’s, Legal, Contractual and Organisational requirements
  • Being the primary contact for all matters relating to the operational service
  • Ensure effective and timely delivery of supplier services to agreed timescales, service requirement, scope and quality as described within the service contracts
  • Track and control contract costs and provide clear and timely reporting as required and detailed within the contract documents
  • Plan, monitor and control budgets to achieve planned business performance
  • Operate and manage the monthly P&L account for the contract
  • Promote and ensure all Health, Safety, Environmental & Quality systems of work are implemented, maintained, and understood
  • Ensure that key customers and Stakeholders are routinely engaged (formally and informally) so to maintain excellent relationships and maintain information pertaining to performance
  • Professional and Personal Competencies/Qualifications

  • Security Background or management of Security Services
  • Good health and safety knowledge and ideally IOSH Managing Safely or NEBOSH
  • 3+ years of relevant experience operating at a senior / higher management grade
  • Demonstrate running an operation / business of +5m
  • Proven track record of successfully managing large teams in a commercial, customer facing role within service provider capacity and preferably within the FM industry.
  • Experience of managing Soft Services in a commercial and Soft FM led environment
  • Effective negotiating and influencing skills
  • The Company

    ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

    Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

    We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

    ISS is proud to be a diverse and inclusive employer.

    ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

    Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


    About London,

    Population: 8,799,774 Train Stations: 333

    Education Stats

    • Schools: 5659
      • Primary Schools: 3557
      • Secondary Schools: 1393
      • Sixth Forms: 795
    • 17% are independent
    • Ranking: 1/9
    • Top 20%

    House Prices

    • Average House Price: £773,961
    • Compared to UK Average: +£399,319
    • -
    • -
    • -
    • Ranking: 1/9
    • Top 20%
    • -

    Average Salary

    Crime Stats

    • Crimes per 1000: 121
    • -
    • -
    • -
    • -
    • Ranking: 7/9
    • Bottom 40%
    • Worse than last year

    The best places to find the most Key Account Manager jobs

    Average salary comparison

    Job salary over time

    Salaries by job level

    Salary across the UK

    Useful Resources:

    CV template for a Key Account Manager

    View Now
    CV template for a Key Account Manager

    Glassdoor Company Reviews

    Search