Key Account Executive in Crawley

Location: Crawley

Salary: £31,000 per year

Recruiter: British Airways

Job Hours: Full-time

Start your application for this job today

Apply Now

British Airways Holidays

Our colleagues and customers are at the heart of everything we do.

We’re one of the UK’s leading and most trusted tour operators. We provide holiday packages, hotels, car hire and experiences via and the British Airways contact centres. From carefully selected hotels to our 24-hour support helpline we take every element of our customers’ holidays seriously.

As part of the British Airways brand we offer the advantages of being part of the UK’s largest airline coupled with all the benefits of being in a smaller company. Our country’s passion, diversity, excellence, creativity and warmth are the same special qualities that make all 340 of us at British Airways Holidays who we are.

We are proud that we place consistently in the top 25% of employers with our colleague engagement scores. Always caring to do right by each other.

Our business is growing and has ambitious plans, so it’s it a really exciting time to join our team.

About the role

We are recruiting for 2 Key account Executives, one on a permanent basis and one a secondment maternity cover, both roles are full time. These roles work with the Key Account Manager who looks after relationships with global chains and hotel distribution partners.

Working with suppliers that are connected dynamically to BA Holidays, this role provides the opportunity to work with some of our most important global hotel partners, ensuring commercial performance is optimised across designated accounts.

The dynamic sourcing of rates and availability is key to BA Holidays continued success therefore this is a fabulous opportunity for anyone looking to grow their knowledge within this exciting segment of the travel industry.

The role would suit someone with some experience in a product, purchasing or commercial role within the travel industry looking to develop their skills and work for one of the UK’s leading tour operators.

What you will be doing

Effectively managing the relationship with designated accounts to maximise commercial opportunities

Managing commercial performance of designated account including analysing data, reviewing and responding to competitor analysis and monitoring inventory reports

Identifying opportunities for, and supporting with, the implementation of PR, promotional, and other marketing activity

Ensuring all product meets British Airways Holidays brand standards including quality and health and safety

Working with external partners and internal teams to ensure the smooth onboarding of hotel product

Optimising accounts through management of API connectivity, negotiation of special offers, planning marketing activity and enhancing hotel proposition across our website

Assisting with operational issues and managing onboarding and billing queries

This role will also occasionally be required to travel overseas, representing British Airways Holidays at supplier and trade functions.

Traveling overseas and representing British Airways Holidays at supplier and trade functions

What you will bring:

Proven experience in the travel industry in a buying, account management or commercial role, ideally for a tour operator or hotel.

Excellent communication, negotiation and influencing skills

Exceptional attention to detail and strong organisational skills

Ability to analyse data with competent excel skills

Fluent written and spoken English

Ability and willingness to travel and represent the Company at product supply and trade functions

Ability to commute to our Gatwick office, minimum twice weekly or plan to relocate before starting work

If is beneficial, but not essential if you have experience working with global hotel chains, knowledge of hotel revenue management and experience using Tableau

To help you decide whether you would like to apply for this role, as a guide, a typical salary in this role is around £31,000 - £35,000 per annum (this may vary depending on your relevant skills and experience), plus benefits.

Our offices are based just outside Gatwick Airport and we offer hybrid working (within the UK). Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc. Office days are co-ordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the first four-six weekswith us. We offer flexible start and finish times.

Key benefits include

25 days holiday per calendar year, increasing by one day for every two complete years’, to a maximum of 30 days, plus normal bank holidays.

Unlimited standby and premium standby fares for you and your nominees on the BA network and partner airlines, from day one

Discounts on BA flights and holidays from day one for you, your friends and family

Flexible start & finish times

Annual incentive scheme and salary review (dependant on company & individual performance)

Company contributory pension scheme up to a maximum of 5% colleague and 11% company contributions.

Flexible benefits package including generous life assurance cover, plus options such as dental /medical cover, and cycle to work, technology and electric car schemes.

Range of colleague wellbeing and recognition programmes

Diversity, equality & inclusion are all important to us. We believe a diverse and inclusive workplace contributes to our sense of wellbeing and belonging, enabling us all to thrive professionally and personally. Equality and equity are important in ensuring that everyone is treated fairly. Our focus is on creating a positive and inclusive working environment for all.

We aim to be inclusive – everyone feels valued and respected as an individual.

We aim to ensure equality and equity-everyone treated fairly as individuals with recognition of unique differences.

We aim to be diverse – with a mix of colleagues representing our community.

We are advertising this role as a permanent full time role, however if you would like to apply on a part time basis, you are welcome to open a discussion about this at the stage of the application process that suits you.

Closing date for applications is : Tuesday 9th July

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.