IT Support Engineer in Dudley Hill

Are you proficient supporting Microsfot technologies?

Do you have experience of 1st and 2nd line IT support?

Want to work in a hybrid role for a company with a great atmosphere?

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This roles for you!

Futures have been supporting Digital Transformation projects for the past 25 years, working with some of the UK’s most complex and challenging organisations, from central government to local police forces, manufacturing and FMCG giants to local authorities and NHS Trusts.

Our client are a manufacturing company in Bradford moving to a new Enterprise Resource Planning (ERP) system based on Microsoft Dynamics 365 for their factories.

They are looking for an IT Support Engineer  to support all of their personnel with queries around digital applications, systems and hardware.

IT Support Engineer - Key responsibilities - 1st Line, 2nd Line, Helpdesk, Customer Service, D365, Microsoft, Admin, ITProvide 1st Line Support to employees, resolving hardware and software issuesManage Support Tickets – monitor progress, maintain communication with usersEnsure a timely response is providedWork within agreed Service Levels and meet company and staff expectationsMaintain IT inventoryAssist in onboarding new usersContribute to the development of IT support/documentation and training resourcesIT Support Engineer - Key skills - 1st Line, 2nd Line, Helpdesk, Customer Service, D365, Microsoft, Admin, ITPrevious 1st line IT Support experienceKnowledge of MS Products, Windows operating Systems – Desktop and Server, AD/Exchange, Terminal Server, Group Policy, Anti-VirusAbility to communicate effectively with internal and external personnelAble to work on own initiative and maintain solid performance under pressure; able to work with limited supervisionExcellent organisational skills, focused and the ability to multi task and meet deadlines in an ever changing, fast paced environmentExperience in telephone support and remote accessMicrosoft 365 Admin experience Solid understanding of Information Security principles and ISO27001Experience in laptop setupsUnderstanding of LAN, WI-FI, VPNs, lease linesMust be a proactive thinker with the ability to identify recommendations and develop ideas to deliver improvementsIT Support Engineer, 1st Line, 2nd Line, Helpdesk, Customer Service, D365, Microsoft, Admin, ITIf this role could appeal please do apply now