Income Assistant in Springfield

Income Assistant£18,594 per annumChelmsford, EssexPermanentPart Time - 22.

2 hours per week - Mondays, Tuesdays and WednesdaysWhat you'll be doingWe are looking for an Income Assistant to undertake management of the direct debit process and rent verifications via the Universal Credit portal with the aim of supporting customers and sustain their tenancies.

* Daily management of the Direct Debit (DD) process, including creating and sending files for collection to BACS.

* Proactively chasing customers that will not have a clear rent balance by year end due to failed DDs.

* Year end DD management.

* Verification of rent for customers claiming UC through both the UC portal and paper forms.

* Make affordable sustainable arrangements with customers based on their ability to pay and monitor these to ensure adherence.

What we're looking for * Evidence of attainment of good literacy and numeracy, eg, through GCSEs or equivalent) or equivalent demonstrable prior learning.

* Evidence of competence in administrative processes * Experience in database management/record systems and developing knowledge of further applications * Experience of working in a customer facing role with proven ability to deal with customers.

* Excellent organisations skills with the ability to take a flexible approach in managing conflicting priorities under pressure.

* Strong IT skills and experience of using a range of ICT systems.

Committed to equality of opportunity, we welcome applications from all sections of the community.

Applications for job share and part-time working will be considered on a business needs basis.

Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style.

We host a range of learning activities to develop our people, support their career aspirations and professional qualifications.

We encourage employee participation on all levels and we’re always open to new ideas or ways of working.

Benefits * The salary for this post will be £18,594 Per Annum * Learning and development opportunities * Healthcare cash plan * Robust employee reward and recognition programme * Free and confidential Employee Assistance Programme * CHParticipate volunteering programme * Competitive pension scheme * 25 days annual leave pro rata per annum, plus bank holidays and 3 extra days between Christmas and New Year.

* 22.

2 hours per week - Mondays, Tuesdays and Wednesdays.

Employees may be able to work flexibly by agreement with their line manager, taking account of business need.

We operate a hybrid working policy at CHP.

We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.

The CompanyWe’re a local housing association that’s passionate about tackling the housing shortage in the East of England.

We provide warm, safe and affordable homes.

But we don’t stop there.

We offer a wide range of support and services to help our customers and their communities to thrive.

We want to be an organisation that cares about our customers and communities and is determined to make a difference.

We'll be bold and open-minded in our pursuit of solutions to help people transform their lives