IBuild Manager in Bedlington

Overview

· To ensure consistent delivery of a high-quality service to RMS Services Customers

· Ensure consistent delivery of a high-quality service to tenants

· Ensure consistent delivery of a high-quality service to licensees

· Ensure consistent delivery of a high-quality service to facility management customers

UNIVERSITAT AUTONOMA DE BARCELONA (SPAIN), DI SCIENZE DELLA SALUTE, ZAMBON (IT), ' MILANO BICOCCA (IT)

This is a full-time, permanent role working at our Hillcrest site, just outside of Loughborough.

Responsibilities

Line Management

· Using and continually developing leadership skills

· Delegating tasks based on members' individual strengths, skill sets and experience levels

· Establishing and executing against tenant communication strategy

· Focal point of contact for Hillcrest UK tenants related to contract management and business

development

Contractual Compliance

· Contract management for tenants, licensees and facility management customers

· Accountable for ensuring contractual compliance

· Coordinates with site operations, facilities, business support services and management

· as needed to ensure service delivery in accordance with the contracts

· In partnership with procurement, coordinates with third-party suppliers as required to ensure

service delivery

· Work closely with the veterinary and regulatory compliance teams to ensure compliance and

animal welfare

Quality of Service

· Provides and analyses KPIs and proactively manages performance, ensuring consistent delivery

of services to a high standard

· Drives continuous improvement based on customer and tenant feedback, ensuring efficiency

· Proactively engages with the quality management system, raising and participating in quality

issue investigation, root cause analysis and CAPA implementation

· Thorough understanding of ISO SOP’s and work instructions and ensuring correct usage

Profitability

· Contributes to revenue and cost budgetary objectives for RMS Services

· Responsible for accurate and timely invoicing of rental income, products and services to

tenants and licensees

· Accountable for accurate and timely invoicing of rental income, products and services to facility

management customers

· Accountability for delivering Inotiv CRADL Services revenue AOP, by maintaining and growing

the customer base

· Accountability for collating competitor intel and determining competitive pricing, ensuring

profitability through the review of costing models

Business Development

· Subject matter expert (SME) for Inotiv CRADL Services

· Ensuring the growth of Inotiv CRADL Services

· Build customer engagement

· Understanding the scientific, operational and regulatory compliance needs of our tenants,

licencees and facility management customers

· Identifying and deliver opportunities for continuous improvement/ new product / service

development based on market trends

· Provides support to the commercial and marketing teams to promote and sell Inotiv CRADL

Services

· Delivery of sales training

· Drives participation in and completion of relevant RFPs, including preparation of RFP materials and competitive pricing, ensuring profitability · Attending relevant conferences/networking opportunities · Designing, organising and delivering talks, workshops and networking opportunities · Organising and leading business reviews · Collaborate with the facilities, operational and regulatory compliance teams to define and deliver opportunity pipeline · Stakeholder in Inotiv site infrastructure and aesthetics strategy · Seeking and establishing strategic partnerships

Qualifications

X 5 to 8 years’ experience in relevant scientific discipline.

X Minimum 3 years’ experience in Commercial / customer facing role in the life science industry.

X Strong knowledge and experience of the laboratory animal research industry including regulatory compliance requirements.

X Proficient with advanced skills using Microsoft Excel, Word and PowerPoint.

X Working knowledge of business-related processes/procedures terminology and compliance.

X Experience using Information Management/Project Management Systems.

X Ability to work either independently or as part of a team.

X Demonstrable leadership capabilities with the Ability to develop and foster a positive and productive team environment.

X Constructive and approachable.

X An individual who possesses initiative, drive, and flexibility with the ability to meet established timelines.

X Analytical thinker with the ability to understand problems, determine root cause and recommend appropriate solutions.

X Understand business needs from multiple points of view and provides suggestions to address current issues while also maintaining a long-term solution.

X Excellent verbal and written communication skills; must be able to relate complex concepts in a concise and easy to understand manner with high attention to detail.

X Ability to prioritise and handle multiple demands, often under tight time constraints.

X An individual capable of operating effectively in a fast paced, dynamic environment.

X Adherence to strict quality control and quality assurance principles.

X Strong interpersonal/relationship-building skills that establish trust, credibility and respect with a broad range of internal and external stakeholders, including management.

X Effectively work with peers, leadership, and stakeholders in a productive collaborative environment.

X Demonstratable commercial awareness.

Ability to understand and comply with confidentiality and privacy rules and protect company property and confidential information.

X Empathetic, positive attitude with a desire to help our customers reach their goals.

In return we will offer:

Join our team and be part of a dynamic environment where your skills and dedication will make a difference. Apply now!

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