Human Resources Manager in London

Location: London
Salary: Hidden
Recruiter: Firmdale Hotels
Job Hours: Full-time

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Here atFirmdale Hotels, we have an amazing opportunity for an HR Manager to joinour team at our beautiful Covent Garden Hotel.

As the HRManager, you will be responsible for overseeing the full remit of peoplerelated activities associated within our Covent Garden Hotel. This is anon-site role based in our 5* luxury hotel. You will build and maintain trustedrelationships with key stakeholders providing sound and expert advice in orderto deliver an excellent people service which is compliant and in line with thebusiness’ expectations.

Duties and Responsibilities:

  • Supporting the Senior Managers with employee relations, health and wellbeing and people policies, providing support and guidance on HR issues, concerns and queries and overseeing ER cases
  • Assist Managers with recruitment needs ensuring the best on boarding experience for new starters
  • Organise and promote employee engagement initiatives throughout your business areas
  • To ensure effective and legal compliance with regards to all personnel data and records, providing timely and accurate information to payroll
  • Implement HR initiatives, the Company EAP programme, Occupational Health and liaising with our people provider companies
  • To compile monthly HR metrics including staff turnover, retention etc. and create and implement action plans and recommend changes for improvement
  • Promote excellent communication among employees using social media and our Talent Toolbox dashboard
  •  Develop relationships with schools, colleges and recruitment opportunities
  • To provide coaching and mentoring in a confidential manner
  • To keep up to date with best practice, personal development and legislation

  • What you need:

  • Excellent attention to detail
  • An HR generalist background at senior level, preferably within the hospitality sector, previous experience and a passion for engagement, communications, employee relations, learning and development
  • A strong working knowledge of employment law and preferably CIPD qualified (although not essential)
  • Ability to problem solve both operational and strategic issues through a pragmatic and commercially sound approach and based on feedback from the operation
  • A coach/mentor style with a friendly and warm personality, committed to developing people within the business
  • Passionate and enthusiastic about the industry and our people
  • Ability to build great rapport and relationships with teams and our people
  • What we offer:
  • Access to Wagestreem financial wellbeing app for discounts, coaching and early wage access
  • Generous 30% discount at our restaurants and bars
  • Complimentary meals 
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Increased holiday allowance based on length of service
  • Season ticket loan for convenient commuting
  • Referral bonus scheme for recommending top talent
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service rewards
  • Exclusive discounts at Design Hotels and charitable volunteering opportunities
  • Staff sales, spa discounts, and product perks
  • And much more!!
  • Why Choose Firmdale Hotels?

    Firmdale Hotelsstands as an internationally acclaimed group boasting 11 luxurious hotels and 8bars and restaurants in London and New York. Our dedication to excellence hasgarnered recognition from the hospitality industry through numerous awards andaccolades, including:

  • Two prestigious AA rosettes awarded to Ham Yard Restaurant in 2024.
  • Dorset Square Hotel earning an AA rosette and an AA breakfast award in2024.
  • Conde Nast Traveller's 2023 Top Hotels in London, recognizing The SohoHotel and Ham Yard Hotel.
  • Winner of the Best Employer Award at The Cateys in 2017 & 2020, andranked Number One in The Caterer Best Places to Work in Hospitality.
  • Manager of the Year accolade awarded to Laura Sharpe at the Cateys in2018.
  • Group Hotel of the Year recognition at the Cateys in 2018.
  •  In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


    About Firmdale Hotels


    Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp, opening their first hotel, Dorset Square Hotel in Marylebone. Today, Firmdale has expanded to include 10 hotels and 2 private residences across London, New York and Barbados as well as restaurants, bars, spas, an online store and interior design firm. Each hotel has been meticulously designed by Kit, infusing playful, bright interiors and bespoke detailing, creating a fresh modern approach on traditional English style. Dorset Square Hotel in Marylebone opened in 1985, followed by Covent Garden Hotel in 1996, Charlotte Street Hotel and Number Sixteen in 2000 and Knightsbridge Hotel in 2002. The Soho Hotel was next in the collection to open in 2004, followed by Haymarket Hotel in 2007 and Ham Yard Hotel in 2014. Crosby Street Hotel was the first New York opening in 2009 followed by The Whitby Hotel in 2017.

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