HR Business Partner in Leicester

Location: Leicester

Salary: Hidden

Recruiter: Topps Tiles

Job Hours: Full-time

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There’s plenty about Topps Tiles that might surprise you.

Like the scale of our Head Office in Leicester.

We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof.

Tight-knit teams of talented people working together and working hard to get things done and drive results.

But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million pound retail business?

The Role

We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team at Topps Tiles based at our Head Office in Grove Park, Leicester.

Reporting to the IT Service Desk Manager, you will utilise your IT skills to deliver world class service to internal stakeholders.

The successful candidate will work in a dynamic, hardworking 8-person team to support the company’s IT services.

Responsibilities include:

Ensure that issues that need to be escalated are done so using the set escalation process with clear and concise information on the nature of the issue

Support the business ERP application - Microsoft Dynamics

Building and configuration of Company hardware in accordance with guidelines and documentation so it falls in line with company procedure.

Ensure the Stock Room is replenished and kept tidy at all times

Ensure any old or faulty equipment is recycled regularly in lines with the business process.

To deliver first class customer service for all incidents and requests with a high degree of customer satisfaction and timeliness

To ensure all customer incidents and requests are logged correctly and are routed to the correct team or department

To complete troubleshooting of incidents, and provide technical guidance to internal customers at all levels of the business

To ensure that customers and stakeholders are regularly updated in a timely manner

Ensure that issues that need to be escalated are done so using the set escalation process

The Person

Essential

Highly motivated and passionate about a career in IT

Excellent planning, organisation, time keeping and communication skills

Strong attention to detail, numerate and analytical

Excellent interpersonal skills with an ability to build strong working relationships

Proven track record of managing a highly varied workload

Proactive and able to work on own initiative with minimal supervision

Desirable

Previous experience of working in an IT service environment

Previous experience working with Microsoft Dynamics

Experience of working with SLAs and KPIs

Understanding of the ITIL framework

Experience of working in a multi-site/retail environment

What we’ll do for you

In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success (Up to 20% of your base salary).

Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits.

Plus flexible working, free on-site parking, generous discounts on products and services and more.

A lot more.

We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.

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About Topps Tiles

toppstiles.co.uk

For the last 60 years we have had a simple philosophy for business – providing an inspirational shopping experience and unrivalled product range authority, coupled with exceptional convenience.

It's this policy that's made Topps Britain's biggest tile specialist group with over 300 stores nationwide and it underpins the Topps Tiles’ strategy; to increase profitable market share through inspiring customers with amazing choice & exceptional levels of service.

Topps Tiles opened its first store in 1963 in Sale, Manchester and then continued to open stores across the North West and Midlands. In 1990, Topps Tiles merged with Tile Kingdom and consequently expanded its presence into the South and London. Topps Tiles continued to grow following the merger and became a public limited company (PLC) in 1997.

Today, Topps Tiles operates from over 300 UK based stores and is renowned for its large edge-of-town store formats.