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Location:
Liverpool
Salary:
Hidden
Recruiter:
Nicholas Associates
Job Hours:
Full-time
Job Title - Helpdesk Advisor - Facilities Management Engineering Services
Salary - 25K Basic
Location - Liverpool
Benefits - 25 days holiday plus bank holidays, Company Bonus, 5% Pension
Nicholas Associates Group (Engineering & Technical) are recruiting for a Helpdesk technical operator for our client, a newly established and thriving low carbon renewable energy and M&E building services business with increasing demand and exciting growth plans.
The position has emerged due to a rapid increase in business enquiries and investments. They thus require a helpdesk advisor to add value to their engineering services team. This could be viewed as an ideal opportunity to build the foundations of a career in a business with excellent advancement opportunities and operating in the thriving net zero and renewable energy field.
Key Responsibilities
Receiving calls from clients on new service and maintenance engineering needs
Entering said data into the software system
Liaising with internal operational and engineering team
Maintaining accurate information for auditing purposes
Prioritising task and building knowledge base to help optimise client feedback and operational excellence
Required Skills and Experience
Excellent communication skills
Ability to learn and understand new terminology to a basic to intermediate standard
Experience with CRM software or similar Computer Aided Facilities Management such as Concept Evolution is a bonus
Intermediate to advanced IT skills
If you are interested in this position, please apply with your current CV or call Sam Smitten-Downes of Nicholas Associates on (phone number removed)
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