Front Office Host / Receptionist in Braemar

Location: Braemar
Salary: Hidden
Recruiter: Artfarm
Job Hours: Full-time

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Your Role 

We have an exciting opportunity to join our FrontOffice Team at The Fife Arms as  Front Office Host !

Weare looking for enthusiastic individuals with a similar level experience and apassion for excellent hospitality and a desire to develop your skills whilstunder the mentorship of our Front Office Manager and the team.

As Front Office Host, you will be responsible for:

  • Providing an exceptional guest experience fromcheck-in to check out
  • Positively approaching sales opportunities in orderto maximise revenue
  • Making informed recommendations based on in-depthknowledge of the rooms and services of the hotel and using upselling techniquesat every appropriate opportunity
  • Supporting a safe working environment by adhering toHealth & Safety, Food Hygiene, Fire and Evacuation procedures and LicensingLaws
  • Taking ownership of your personal development enhancingyour ability to build knowledge and make informed recommendations
  • Ensuring a presence on the front deskthroughout the day
  • Ensuring guests requests are delivered withefficiency and effectivity
  • Ensuring that public areas are maintainedclean, neat, and tidy
  • Working cohesively with the management team toachieve out shared goals
  • Engaging with the Reception, Reservations, andthe Housekeeping team

    • You’ll be surroundedby a team with a creative flair and a passion for brilliant service with adesire to learn and grow. All striving to go beyond for guests, our team, andthe community.

    Expectation

    Oursuccessful Front Office Host will have:

  • Proven experience from within a similar hospitalityenvironment
  • Experience with Opera and Simphony
  • The enthusiasm and willingness to learn
  • A thorough understanding of Health & Safety andCOSHH
  • Initiative, emotionalintelligence and strong communication and organisation skills
  • The ability to work underpressure
  • A passion and ambition todeliver exceptional experiences
  • A willingness to work to the high standards thatare demanded from a luxury establishment

    • What’s in it for you?

  • 30 days holiday
  • Free annual guest experience for you and a plus one
  • Pension
  • Free food and drinks whilst on shift
  • Generous Artfarm-wide discounts including our properties in Somerset, Scottish Highlands, London, Los Angeles!
  • Amazing sports and social events led by local social committees
  • Life Assurance
  • Health benefits including a health cash plan
  • Employee Assistance Programme
  • Career development opportunities tailored around your aspirations and goals

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