Estate Services Officer in Bristol

Do you enjoy working with a variety of people? Are you passionate about providing great customer service? Are you looking for a role where every day is different? 

If so, apply to join Brunelcare today as an Estate Services Officer and be part of something more! 

About the role

This varied role involves working across our sheltered housing sites either in the north or south of Bristol. You will be responsible for delivering an efficient and effective Estate Management Service, act as a point of contact for residents and provide an on site presence to support residents with their housing needs. You’ll also:

• Coordinate and support on site cleaners, or contractors, to ensure that sites' communal areas are kept clean and tidy.

• Carry out Tenancy Audits and deal with  wellbeing/no response calls along with various Housing Management functions.

• Carry out Estate Inspections every 6 weeks on each site in your area to ensure that communal areas are maintained and free from hazards.

• Provide effective advice to internal and external customers through a variety of channels, whilst adhering to data protection policy.

• Ensure on site communal facilities, including guest rooms and laundries are operational and looked after.

About you

A personable and proactive individual, you will be passionate about providing great customer service. Ideally, you will have some experience in a housing or estate management role but this isn’t essential. 

You will also need to be confident in handling and resolving disputes. Alongside this you will need:

• A valid UK driving licence and access to your own vehicle to travel between our sites.

Job benefits

• Equivalent to 22 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro-rata)

• Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments

• Holiday Buy & Sell Scheme

• Comprehensive and flexible induction provided which is paid at your normal hourly rate

• Free DBS Check

• Blue Light Card discount service, offering online and high street discounts

• Colleague Voice Representatives, enabling you to have your say

• Cycle to Work Scheme

• Company Sick Pay – Linked to length of service

• Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available

• £200 refer a friend bonus

About Us

Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.

Please be aware this advert may close early if sufficient applications are received, so please apply at your earliest convenience.