Ecommerce Coordinator in Hackney

Role: Ecommerce Coordinator

Reporting Manager: Senior Ecommerce Manager

Based in: London Head Office, Shoreditch - remote work not available

Salary: £28-30k*

*The stated salary range, experience and background is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills and passion for the brand can be demonstrated.

THE ROLE:

We are deeply committed to shifting from being a B Corp sustainable business to a truly regenerative one, giving back more than we take.

We are a work in progress and the successful candidate will have an innovative and proactive approach in everything they do to support this commitment and our wider mission.

They have a strong social and environmentally aware mindset with a constant desire to improve the management of their division in ways that align with the company's goal to become regenerative.

The eCommerce Coordinator will be the key support within the eCommerce function, and will be tasked with optimising our websites, improving user experience, supporting new launches from preview to full campaign launch, and maximising conversion.

These responsibilities will span across all territories, with a focus on the UK and North America websites.

Working alongside the Junior Product Manager and Senior eCommerce Manager in ensuring all campaigns across digital are executed with excellence across our digital flagship’s touchpoints.

In this role the goal is to ensure that our websites align with our aspirations, provide a high touch customer experience, resonate with our diverse customer base, and represents our brand values - ultimately driving sustainable growth.

KEY RESPONSIBILITIES:

• Owning sitewide updates sitewide in line with the brand calendar, pivoting during commercial opportunities. Supporting in the planning of, and executing new launches online.
• Responsible for updating and optimising all pages, category headers and general presentation of the House of Hackney websites, across all territories (UK, NA, Rest of World).
• Working collaboratively with the Content team to plan and deliver BAU communications.
• Manage the launch of all new season and products within our PIM (including digital asset management within DAM) and CMS, working collaboratively with our Operations and Logistics teams.
• Build and schedule email marketing communications.
• Advocate A/B tests across email campaigns and analysing results.
• Responsible for reporting on eCommerce sales across regions, including email campaign performance.
• Undertake bi-weekly visual site merchandising to align with sales opportunities.
• Online stock management, coordinating with the Production team.
• Monitor traffic to the website territories, identifying and suggesting optimisations to user journey and experience to maximise on site conversion.
• Support the Senior eCommerce Manager and Digital Product Manager on UX testing to constantly improve the website, and help develop and deploy the tools needed to support the growth and improvements.
• Undertake regular health checks and testing of site checkout and automated email programmes (e.g. abandon basket) across Trade and Retail.
• Support the team with end-to-end testing of new site fixes and features including liaising with developers.
• Undertake competitor analysis on an ad hoc/seasonal basis identifying opportunities that may help improve the customer proposition of the House of Hackney website.

THE IDEAL CANDIDATE

• 2 or more years experience working in an ecommerce or digital team, preferably for a premium brand.
• Experience of working within a CMS (Shopify, Magento).
• Analytical skills, experience building reports on weekly/monthly summaries and confidence using Excel.
• Experience working within CRM tools, building emails in systems like Klaviyo, Hubspot, Salesforce etc.
• Competent in using analysis tools like GA4, HotJar and CRO tools.
• An understanding of SEO and experience in implementing changes in the CMS, PIM and product feed.
• Strong organisational skills and attention to detail.
• Curious and confident. Motivated and willing to take ownership of projects and tasks, and deliver these to the wider business.
• Excellent communication and interpersonal skills, oral and written
• Ability to identify, prioritise and articulate high priority tasks and longer term projects.

BENEFITS:

• 22 Days Holiday Allowance + Bank Holidays + Maundy Thursday and a half-day for your birthday
• Seasonal 4 Day Week Scheme, Fridays off April to end of August
• Reduced Winter Hours 4PM finishes September to end of March
• Cycle to Work Loan Scheme
• PayDay Drinks every month
• We have at least two exciting team gatherings each year, like weekends at Trematon Castle and legendary Christmas parties.
• If you're a Housemate, you're a part of the House of Hackney family, so we celebrate birthdays in our offices.
• Plastic free joiners package
• Monthly team lunches as part of our team meetings
• Breakfast and fruit for everyone and plenty of herbal teas and coffee
• Volunteering days
• Medicash Health and Wellbeing Services - claim back scheme
• Opportunity to join important eco summits and protests
• 30% discount across HOH products and first grabs on sample sale items

Our House is a home for everyone.

As a culture led business, we aim to be an inspiring and meaningful place for people to work, and as an equal opportunities employer, we foster an environment in which everyone can learn, grow and be heard - regardless of age or seniority.

We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace..

We care about people’s physical, emotional and mental wellbeing.

Our Housemates are open-minded people from a range of backgrounds and lived experiences who share our values and culture.

Unfortunately, we are not able to offer a visa sponsorship or remote working.