Digital Strategist in London

We are growth consultants. We are obsessed with finding ways to help our customers grow sustainably whether that’s focused on their revenue, brands or impact on the world. Everything we do is driven by data and embraces technology. We employ close to 4,000 people across 42 offices in 15 countries, incorporating 22 subsidiary agencies spanning digital content, marketing, PR, consumer, technology, marketing software, market research, public affairs and policy communications.

Our mission is to become the world’s leading growth consultancy. For Next 15, growth consulting isn’t just about growth in sales and profitability. It is growth in reputation, talent and product market share. It’s growth in valuation, innovation and talent retention. Growth is a complex problem, and it needs a sophisticated solution.

Businesses are increasingly one large, interconnected digital entity. A problem or opportunity in one area is now connected to everything else. We view our clients through this digital lens to knit together insight, creative, business design, digital build and customer engagement under one roof to solve today’s most pressing business challenges.

We have accelerated our commitment to running a more sustainable, equitable and diverse organisation that displays leadership in governance and values. We are using the internationally recognised B Corp framework to focus our strategy on people, planet and profit.

Brandwidth is a digital customer experience agency, established for 21 years and part of the Next15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business. 

Role overview

We are looking for a Digital Strategist to join our growing team in the UK. Working with other strategists, data analysts and UX consultants, the Digital Strategist will utilise consumer data and insights to identify new growth opportunities for our clients whilst also driving forward greater customer experiences through digital channels.

Understanding and shaping user behaviour for our clients is at the heart of everything we do. Brandwidth’s Strategy team is dedicated to obtaining an accurate understanding of business and user needs to create a plan of action, designed to achieve defined goals and measurable change.

You will have logical skills alongside the ability to translate user insights into actionable strategies. With experience staying up to date with industry trends, you will be positive in developing digital content strategies guided by data for clients – utilising web, social, email and other touchpoints for customer experiences. As a result of current client developments, an interest or experience in user research methods and/or UX strategy would be favourable.

 As a Digital Strategist at Brandwidth, you will:

• Provide the strategic bridge between our teams and clients, including other client marketing agencies and our other wholly owned digital agencies.
• Deliver market-leading experience for the customer journey across the different digital channels.
• Interpret statistical information to advise strategically on UX and content improvements on client web/app platforms.
• Lead internal presentations where digital strategy is being discussed and assist with communication to partners where analytical or research-driven insight is needed.
• Oversee optimisation directives e.g. A/B testing programmes.
• Selling in iterative research activities and advocating for a culture of continued learning and improvement.
• Establish credibility both internally and externally through your knowledge and approach.

Y ou will bring:

• Minimum 3+ years of full-time experience in digital marketing/user research / UX/CX
• Experience creating and directing multi-channel strategies for clients that encompass always-on content and communications.
• Great at relationship management, organisational and project management skills.
• Great social, efficient skills in communication, time allocation, and influencing. – comfortable liaising directly with clients.
• Clear passion for digital technology and the use of strategy to guide digital transformation.
• Experience with customer journey optimisation across all digital channels.
• Experience in user research methodologies (interviews/focus groups/surveys/heat mapping) would be advantageous.
• Experience in predictive analytics including A/B testing and Multivariate Testing (MVT) would be advantageous.
• Knowledge of UX strategy best practices and implementation would also be advantageous.

 And in return, Brandwidth offers:

• Unlimited Holiday
• Flexible, hybrid working
• Annual bonus scheme
• Private Health Plan
• Life Assurance x 4 Salary
• Income Protection
• Enhanced Maternity & Paternity
• Pre-tax workplace nursery funding
• Season Ticket Loans and Cycle Scheme
• Mental Health well-being services
• Gym Membership discounts
• Perks Programme (inc. well-known energy, retail and health)
• Up to 40% off a new electric car

Brandwidth recognises that managing diversity is a continuous process of improvement and not a one-off initiative. Therefore, we develop and review our diversity strategy on an annual basis to support the achievement of business goals, including ways of addressing the diverse needs of our clients. 

As a growing, global company, we focus on fairness and inclusion, ensuring that merit, competence and potential are the basis for all decisions about recruitment, development and appraisals. Brandwidth takes pride in keeping up to date with employment law and best practice when promoting equal opportunities and ensuring a diverse workforce.