Data Administrator in Manchester

Role: Data Administrator (FTC)

Department: Customer Operations

Location: Office based - Exchange Quay, Manchester

About Us

Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK.

With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.

Leep is the result of a joint venture between the independent mid-market infrastructure investment manager, Ancala Partners LLP and one of the UK’s leading private real estate investment and infrastructure companies, The Peel Group.

We deliver straightforward connections throughout the UK and hold the relevant licenses that allow us to adopt regulated utilities on new developments.

The Opportunity

We are looking for a Data Administrator to join our customer operations team and provide essential back-office support to improve the quality of billing data within our billing system.

You would also assist the customer operations team in actioning new processes, calculating and adjusting bills and amending customer data.

To begin with, this will be a fixed term contract of 6 months ending in December 2024.

Key Responsibilities

• Updating customer data fields on our in-house system
• Manual adjustment of customer bills to balance company financials
• Data cleanse activity to remove bad or outdated data
• Manually enter information to provide accurate reporting for our Customer Ops team
• Ability to spot issues and raise to management
• Telephony training included to support when required
• Analysing and correcting billing data
• Additional administrative duties which may be required within the team

About You

• Strong IT skills with working knowledge of Microsoft Excel
• Previous experience using a CRM preferred
• Attention to detail, with a keen eye for spotting errors or additional issues within the data
• Self-starter with the ability to adapt as priorities change and initiate actions

Your Development and Benefits

At Leep, we believe in stable growth and putting our people first.

Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.

Our benefits include:

• Salary which aligns to your experience and skillset
• 25 days paid holiday + bank holidays pro rata
• An additional day off to celebrate your birthday
• Company pension plan
• Health Cash plan through Westfield Health
• Option to purchase additional holiday days through our Holiday Buying Scheme
• Engagement committee with events throughout the year, including Christmas Party, Summer Party and individual team socials
• Paid professional memberships relevant to your role and access to professional development opportunities

Our Values

At the forefront of everything we do:

Safety Customer Promise Accountability Reliability Respect Flexibility

Equal Opportunities

Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants.

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment.

We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

If you require any appropriate accommodations during the application or interview process, please let us know.