Customer Support Coordinator in Maidstone

We are currently recruiting for a dynamic team in Maidstone and are looking for a highly organised and customer-focused individual to join them as a Supply Chain Administrator. This is a fantastic opportunity to contribute to the smooth running of the Supply Chain process while providing excellent customer service to our client's existing and new customers. If you have a keen eye for detail and a passion for delivering outstanding results, this could be the perfect role for you!Salary: £31,000-£33,000 per annum, depending on experience.Benefits:Company Pension after 3 months (employee 3.5% & employer 7%)Life AssurancePrivate Health Care after 6 months (currently with BUPA)Health Cash Plan including private GP (currently with Simplyhealth)25 days of holidays (in addition to statutory bank holidays) (pro-rata)70% Gym membershipFree parkingFree tea & coffeeWeekly fruit deliveriesFree company massages!Desk YogaResponsibilities:Managing the execution and administration of Sales Contracts, ensuring compliance with internal rules and operating policies.Improving workflow processes to reduce human error and increase accuracy in contract administration.Booking transportation to meet required delivery dates as per contractual terms.Negotiating with logistical service providers to secure transportation at competitive prices.Invoicing orders aligned with Sales contracts and company compliances.Preparing shipping documents, including export documentation.Working closely with the operations team to ensure orders are dispatched on time for customer requested delivery dates.Recording on-time-in-full (OTIF) delivery information.Acting as the main point of contact for customers placing orders.Processing urgent order requests and managing stock holding.Processing sample orders and dispatching them promptly.Handling customer material release plans (MRPs) when required.Ensuring accurate records are kept in the Access system, and control reports are updated in line with shipping documents and final invoices.Ensuring execution of contracts is aligned with company compliance.Requirements:A minimum of GCSE education or the equivalent, with excellent written and verbal communication skills.The ability to learn new Customer Relationship Management (CRM) systems quickly, coupled with a strong numeracy skillset.Proven ability to work to deadlines and effectively prioritise workload.Strong attention to detail and a commitment to maintaining a high level of accuracy.Advanced proficiency in MS Excel.Excellent organisational skills, with the ability to use initiative to resolve issues.Exceptional time management and interpersonal skills.A flexible attitude and willingness to adapt to new requirements.If you are excited about working in a fast-paced environment where you can make a real impact, apply now! Become a valued member of our client's team and embark on a rewarding career journey with us.Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website