Customer Support Administrator in Glasgow

Location: Glasgow

Salary: Hidden

Recruiter: trespass

Job Hours: Full-time

Start your application for this job today

Apply Now

Customer Support Administrator

Role Profile

Reports to: Customer Experience Manager

Location: Glasgow, office based

Salary: Dependant on experience

Hours: 42.5 hours per week

Role Overview

Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the introduction of an additional Customer Support Administrator.

Could you be who we are looking for?

The successful candidate is likely to have/demonstrate:

Experience of working in a customer service role
Excellent interpersonal and communication skills both at a written and spoken level
Confidence in handling customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures
Experience in recording of all customer interactions, meeting pre-set Quality targets
Manage end to end customer experiences
Ability to identify improvement opportunities to ensure processes and tools are effective and efficient
Strong analytical skills with experience of MS Excel and content management systems
Self-motivated with strong personal time management & problem solving skills
Excellent Team player
Can do attitude with a flexible approach to the role
Multiple language skills will be treated as an advantage.

Core responsibilities of this role include:

Delivery of excellent customer service on each and every call
First point of contact for customer escalations and complaints
Processing customer returns and exchanges
Order processing and administration

Working for Trespass

You will receive 30 days holiday (increasing to 32 by 2 years’ service) to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to
Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors
Relaxed dress code
On site staff canteen area with access to kitchen appliances
Vending machines distributed throughout the building for those with a sweet tooth
Free parking as there is nothing worse than parking metres and additional costs, meaning…. buy the coffee!
Full access to our fantastic Employee Assistance Programme and much more!

We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply.

Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.

Related jobs near me

People also searched for

About trespass

trespass.com

Jacobs & Turner LTD, trading as Trespass, is a privately owned sportswear brand with headquarters located in Glasgow, Scotland. Read on to find out more about our history.

Our company was first established in 1938 in Glasgow, Scotland. At the time, we had just 12 machinists, a 1200 sqft warehouse, and we provided uniforms and other items of clothing to large organisations, including the local police. As our success grew, we started to manufacture a new product that would come to shape our business for the next 70 years. That product, was anoraks and other waterproof jackets.

As our business grew, so did our surroundings. We moved from our small warehouse to a new location on Glasgow’s Argyll Street, in 1977. We had more than 10,000 sqft of office and warehouse space, from which we continued to design and manufacture outdoor clothing.

During the 1980s, our business rapidly expanded. We started an import and export branch of the company, which sold our specialist outdoor clothing to countries around the world. This was an exciting time for us, and we saw our production rates increase and our staff levels grow.

In 1984, as our client list expanded, we decided to create a dedicated brand that would provide only the finest, high performance, quality outdoor clothing; Trespass was born. We started to focus on affordable skiwear and other specialist outdoor clothing and equipment, such as waterproof jackets and walking boots. We have a huge passion for the outdoors and we wanted to show that through our product line.

During the 1990s, we decided to open retail stores, which would sell our Trespass branded clothing and accessories. While we started with just a few select stores, we now have more than 170 stores across the UK. In addition to this, we are in the process of opening stores in mainland Europe and even further afield in the likes of America and Asia.

Today we are one of the UK's most successful outdoor clothing retailers.