Customer Success Partner in Liverpool

Location: Liverpool

Salary: Hidden

Recruiter: Maersk

Job Hours: Full-time

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Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

As a Customer Success Partner having a Sales oriented mindset with excellent Account management skills you will work alongside the Client Manager as a co-pilot. You will be responsible for assisting in the selling of the Maersk Line portfolio to customers, working closely with a Client Manager to deliver sales budgets, targets and KPIs for defined customer accounts. You will be working cross functionally to bring synergy and to collaborate with internal teams to streamline processes leading to improved customer experience.

Key Responsibilities:

Through effective relationship building and developing a good understanding of your customers, you will be selling our products, handling renewals, conducting regular reviews and effectively managing the accounts to contribute to the overall volume and revenue targets for the business

Ensuring that rate negotiations are completed and processed in a timely manner according to customer requirements and Maersk pricing guidelines, in order to secure maximum business, revenue, and profit for Maersk. Whilst delivering the best service to the customer

Communicating quickly and efficiently with our Clients, you will be a key contact for them within the sales team. You will be responsible for solving problems for our clients, including handling invoice queries and identifying solutions to prevent errors impacting collections

By using our Customer Relationship Management tools (Salesforce.com and others) you will be recording important client information around business opportunities and market feedback, therefore a high attention to detail is required

Working cross functionally and managing some ad hoc admin tasks, you will be responsible for delivering the best possible customer experience and playing an important role in the end to end shipment process for the customer

Required Experience & Skills:

With experience of working with customers, you will ideally have proven success in a similar role. Shipping and Logistics experience is not essential but an added advantage

Some Sales experience will be good

High-level product understanding including how it solves different customer pains

Strategic influencing – stakeholder management and influencing

Negotiation skills

Personal Characteristics

Sales oriented mindset with excellent Account management skills

Customer Centricity

Multitask in a constantly changing environment, you will be able to work under time restrictions with a sense of urgency to deliver to a high standard

Anticipating and problem solving, you will have high levels of accuracy and the ability to maintain data.

Resolving problems with effective solutions, you will be able to eliminate roadblocks and maintain focus.

As a collaborative, customer-focused individual, you will continuously strive to achieve results and deliver and excellent customer experience.

With the ability to listen, understand and influence, you will be someone who can build appropriate rapport.

As an excellent communicator, you will have the ability to build trusted relationships both within Maersk Line and the customer’s organisation.

You will thrive in an environment of many different stakeholders and enjoy working across boundaries and with other teams to ensure that sales strategy is achieved.

What we offer:

25 days annual leave with the option to buy or sell 5 days
Annual bonus and pension scheme
Family-friendly benefits and retailer discounts through our partner Benekits.
Access to our Employee Assistance Program with free access to mental and financial health tools.
For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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