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Apply NowCustomer Service Team Lead in Romford
Location:
UK
Salary:
£28,000 per year
Recruiter:
Adecco
Job Hours:
Full-time
Customer Service Team Leader
Full-time, permanent
Location: Stratford, London
Salary: £28,000 - 30,000 + Excellent progression and benefits that are regularly reviewed
Benefits & Perks:
- Working for a world leader in their field (with presence in over 60 countries)
- Short and long-term incentives
- Healthcare benefits
- Learning opportunities
- Mobility opportunities
- Life insurance
- Volunteering opportunities
The ideal candidate will have:
- Confident and clear communication skills across all channels
- Demonstrated ability to work in a fast-paced, customer-facing environment
- Willingness to learn about the industry, products, and customer needs
The role in a nutshell:
As a Customer Service Team Leader, you will play a crucial role in maintaining and improving service levels to enhance customer retention and identify new opportunities. Your responsibilities will include:
- Planning and organising the Customer Service team to ensure all processes are adequately covered and service is at the agreed level.
- Leading daily meetings with the team to provide guidance and support.
- Sharing knowledge, experience, and information with team members.
- Identifying staff shortages and arranging appropriate cover.
- Collaborating with others to achieve team objectives.
- Motivating, coaching, and supporting the team to achieve their goals.
- Providing regular feedback and recognition.
For a comprehensive job description reach out to the Adecco Romford team (Anna, Alex or Denise).
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