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Apply NowGRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming.
We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving the uptake and success of electric vehicles with GRIDSERVE Car Leasing.
Everything we do is underpinned and connected by a technology-agnostic, proprietary data platform that grows and improves every day.
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ROLE OVERVIEW
We're looking for dynamic, personable, and energetic individuals with experience leading or supervising a team to join our Forecourt EV experience as the Customer Service Team Lead, known internally as GRIDSERVE Guru Team Lead. The role is responsible for leading the day-to-day delivery of our EV Experience, overseeing the Guru team and ensuring brand and operational excellence standards are achieved at GRIDSERVE®’s brand-new Stevenage Electric Forecourt, our fourth exciting location!
The Guru Team Lead will support the Guru team on shift with any queries they have, ensuring the rota runs smoothly and acting as a point of escalation where required in the absence of the General Manager. Join us in pioneering sustainable energy solutions and be part of an innovative team dedicated to shaping the future of electric vehicle charging and customer service excellence.
This role will require some flexibility to work hours that include early mornings, late evenings, and weekends to align with our operational needs. Join us in pioneering sustainable energy solutions and be part of an innovative team dedicated to shaping the future of electric vehicle charging and customer service excellence.
The Electric Forecourt is one of the most technically advanced electric vehicle charging stations, powered by 100% renewable energy with a retail facility featuring a high-quality lounge for customers to use while their vehicles are charging. This also acts as an educational area, providing information about electric vehicles, solar energy generation and ecology.
MAIN RESPONSIBILITIES
PERSON SPECIFICATION
As the EV Guru Team Lead you must be enthusiastic, determined, and passionate about the customer experience with 1st class standards.
We are looking for someone with a strong understanding of what makes excellent customer service, with excellent people skills and the ability to adapt their communication style to build rapport and strong relationships with customers and internal stakeholders alike.
As the Team Lead you will have a positive approach to work ad the ability to foster motivation and drive engagement and high performance across the Guru team.
We are looking for the following experience and qualifications:
Equal Opportunity statement:
GRIDSERVE is committed to being an Equal Opportunity Employer. We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category.
Company culture & values
GRIDSERVE prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’.
We aim to work with awesome people who align with our values to achieve greater results.
Consider the values below and ask how well these resonate with the principles you hold:
Be awesome We aim to delight: ‘great’ is our minimum bar
Positively charged We are positive people who approach life and every task full of healthy energy
Synergy seekers We have each other’s back, and appreciate that the whole is greater than the sum of its parts
Legacy creators We strive to deliver positive change through strong ethics and sustainable choices
Straight up We are open, honest, direct people who accept responsibility and sweep nothing under the carpet
Risk mitigators We stack the odds in our favour by taking risks we have the ability to influence
Thought leaders We have the strength and conviction to create a better path, and to follow gut instincts
Solutions focussed We embrace problems as opportunities and focus our time and energy on solutions
Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. We encourage everyone to participate actively and respond to our commitment to equality.
Company benefits:
Financial benefits: competitive pay, share options, pension, life insurance, income protection, retail & entertainment discounts.
Wellbeing and work life balance: 33 days annual leave inc. public holidays, generous maternity and paternity leave, excellent family cover private health, employee assistance programme, 24/7 GP access.
Planet friendly: EV leasing salary sacrifice scheme, EV leasing referral, cycle to work scheme.
Growth: a dynamic, challenging and rewarding environment with excellent learning and development resources via our top inhouse LMS and exciting career progression opportunities!
Join us in delivering a better and more sustainable future! #GRIDSERVE #TechForGood #SustainableEnergy