Customer Service Executive in UK

Clarity Pharma Ltd, was founded in 1999 and are one of the leading Pharmaceutical & Health Distribution services. Providing bespoke end-to-end distribution services combined with the latest market insights and strategies. We work with a number of manufacturers providing storage and distribution, supplying to full & short line wholesalers, pharmacies, GP surgeries and hospitals.We are expanding our Customer Service team and have the opportunity for a Customer Service Executive to join our team on a part-time basis, working 25 hrs per week, 09:30-14:30, Monday-Friday.Role and Responsibilities: * Managing and Resolving customer queries, including complaints, delivery and picking errors. * Ensuring all customer enquiries are managed in a professional and timely manner. * Be first port of call for incoming calls and taking the lead on these. * Collaborating with various departments to seek further product information to resolve queries. * Order processing. * Working to KPIs, SLAs and quality standards to maximise customer satisfaction. * Following procedures for each task and process/request including logging, processing, and progress chasing enquiries. * Varied department administration.Person Specification: * Previous experience in a fast paced customer service role (E) * Extensive complaint handling experience, with a toughened approach to this (E) * Strong computer skills with excellent verbal & written communication skills (E) * Highly organised nature with a meticulous attention to details (E) * Proactive and hard-working with a 'can-do' attitude (E) * Previous administrative experience and the ability to work in a fast paced, at times pressured environment (E) * Can work on your own initiative as well as in team (E) * Confident and innovative approach to work (E) * Attention to detail and high levels of accuracy in your work (E)Benefits: * Opportunities for career progression * Company socials * Birthday club * To be part of an exciting & growing company with a great teamIf you are an experience Customer Service Representative and believe this role to be a good match, please apply now