Customer Service Executive in Esher

My client is looking for an office based Customer Service Executive to join on them on a permanent basis.As a Customer Service Assistant, you will be responsible for delivering the best service possible to the assigned customer portfolio at every stage of the order, as well as supporting the Sales team to ensure commercial success.Role: Customer Service ExecutivePay: £25,000 per annum PAYELocation: Esher, Surrey Hours: 37.5 hours working per week (7.5 hour day between the hours of 08:00 - 18:00); This can be hybrid i.e. in the office 3 days per week and 2 days working from home if wanted.Right to work in the UK with no restrictionsBenefits:25 days holiday (reserving 3 for time between Christmas and New Year)Contributory pension scheme Critical Illness cover Income Protection Death in service Health cashplan SchemeJob ProfileDaily management of the assigned customers' orderbook, monitoring orders and verifying deliveries.Build a sustainable relationship with the customer, providing all the necessary information about both the product and the orders/contracts, including possible updates.Proactively handle customers' complaints by communicating with the Customer Service Leader and other departments staff (Quality& Compliance, Finance, Operations, etc.)Ensure daily communication with the Sales team.To undertake, as directed, any other duties as may be commensurate with the overall efficient running of the Company.Skills/Experience RequiredTechnical SkillsAdvanced knowledge of the MS Office suite, Excel in particular (e.g. pivot tables & VLookups)Strong communication skills & problem-solving skillsAnalytical skillsAccuracyTeamworkEducation & TrainingGCSE's including Maths and English or the equivalent.Further education would be advantageous.Previous working related experienceLanguage skills: Fluent in written & verbal English. A second language is a plus.If you are interested in applying for this position and you meet the requirements, please apply immediately. Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best-known companies who demand the highest standard of applicants.Due to the number of applications, we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion."Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow